Customer Support

Customer Support

Initial 12-month contract

Coventry – 5 days a week onsite for the first 4 weeks.

We’re working with an automotive organisation who are seeking two Customer Support Professionals to join their customer service team, providing post-sale technical and non-technical support to customers.

The Role

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
Providing customer service and support via phone, online chat, or text, including:

Call centre-based customer support in response to a high volume of low-complexity inquiries
Customer issue analysis and resolution, typically in an office environment, in response to a lower volume of higher-complexity inquiries

Performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility, including:

Acting as a liaison between customers, production, and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service centre
The Individual

Works independently with general supervision
Handles problems that are difficult but typically not complex
May influence others within the job area through explanation of facts, policies, and practices
Does this sound like your next career move? Apply today.

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