Access to Information Assistant

About The Role

We’re looking for a detail-oriented Access to Information Assistant to join our team, processing data protection subject access requests and freedom of information requests that help maintain public trust in local government and social care services.

• Processing new requests under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR), General Data Protection Regulation (GDPR) and the Data Protection Act (DPA).
• Reviewing documents to identify and redact personal data with precision and care.
• Issuing timely responses that quote relevant legal exemptions.
• Managing competing priorities in a challenging environment with tight deadlines.

• Works with exceptional accuracy and meticulous attention to detail.
• Takes a positive and flexible approach to completing tasks to deadline without supervision.
• Can diligently follow processes whilst applying sound judgement.
• Learns new IT systems and software quickly.
• Has excellent written communication skills, with the ability to explain complex legal concepts clearly.
• Relishes working in a demanding environment where every request matters.

The Local Government and Social Care Ombudsman investigates complaints about councils and adult social care providers in England. We’re an independent organisation that helps resolve disputes and drive improvements in public services. Further information about the LGSCO is available on our website:

Further information including the full job description, person specification and details of how to apply are available at  Closing date for applications: 9am Monday 12 January 2026.

We particularly encourage applications from Black, Asian and other minority ethnic groups who are currently under-represented within our organisation. We’re committed to building a diverse team that reflects the communities we serve.

Entry level

Full-time

Other

Human Resources Services