IT Network​/Infrastructure Support Engineer 1st Line

IT Network/Infrastructure Support Engineer 1st Line – Axians UK

Are you passionate about IT? Do you like problem solving and embracing Innovation?

As a member of the Internal Support team for Vinci Energies UK & ROI, you will join a technical team that supports a range of software and hardware across 30 offices in the UK and ROI.

• Taking initial day-to-day calls
• Raising tickets
• Password resets
• Checking the day and logging calls in the support mailbox
• Monitoring Nagios and reporting any issues
• Setting up new starter accounts (profile, IAM, homepage, Outlook, Skype, printers, map drives, Teams, etc.)
• Processing leaver accounts
• Ordering phones & SIMs (data or voice)
• Ordering HP laptops/desktops and accessories
• Providing quotes for laptops/desktops (HP) and phones
• Setting up users’ printers and drive mapping
• Building and upgrading laptops/desktops (memory, hard drives)
• Installing off‑the‑shelf software/applications
• Ordering licences from CDW
• Performing backup and file restore tasks
• Providing desktop/end‑user break‑fix support
• Maintaining timesheets as part of the project‑based company model

• Proven experience with desktop and server solutions across the Microsoft stack.
• Experience with Wi‑Fi solutions and knowledge of Cisco equipment.
• Microsoft certifications are an advantage.
• Active Directory administration
• Windows 10 management
• Office 365 administration
• Hyper V virtualization
• Backup technologies, particularly VEEAM
• Experience with Solar Winds monitoring software is advantageous

• Ensuring team adherence to Axians’ Management System Manual for Quality (ISO 9001), Info Sec (ISO 27001) and ESG (ISO 14001).
• Demonstrating Axians’ core values—trust, solidarity, responsibility, entrepreneurial mindset, and autonomy—in all interactions.

Axians is a fun and growing business in the UK and worldwide. We support a hybrid work environment, though we find best results when teams collaborate in person, either in our offices or on customer sites.

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions. Leveraging the strength of VINCI Energies, we deploy technologies that achieve critical operational outcomes wherever needed.