Applications Support Engineer

Purpose of the role:

Based primarily at home with your office located Coventry, you will report into the Frontline Team Leader and will be responsible for supporting all applications aligned to the TFL business unit encompassing any of the technical streams within the team hosted in Microsoft Azure.

The applicant will need to possess a strong work ethic, strong problem solving skills, a can do attitude and flexible approach, ability to work with individuals at all levels in the organisation along with a knowledge of software support, and excellent data analysis skills.

Working hours are between 7.00 AM - 6.00PM and will be on a rotation basis.

• Proactively deal with incidents and requests assigned to the team
• Supporting applications based in Microsoft Azure
• Analyse systems and data to investigate and resolve reported system and data issues.
• Work closely and efficiently with team members, other colleagues and third parties to ensure support requirements are fully achieved.
• Ensure that documentation is kept up to date and knowledge is shared between team members
• Ensure system uptime achieves strict KPIs
• Resolve incidents within SLA and KPI requirements
• Ensure that processes defined for the team are followed
• Participate in the on‑call rota as required
• Perform out of hours changes as required by the business

• Use of Microsoft Azure, AKS or other cloud services for application hosting, automation and monitoring
• Strong Microsoft SQL use
• Supporting Applications using Microsoft SQL
• Supporting MS Azure based Applications
• Power Shell/Bash

• SFTP
• Kubernetes, Containers, Pods, Microservices
• KQL
• XML
• SOAP
• Excel
• Linux
• Oracle PL/SQL and working with Oracle DB's

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email rea and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.