Senior Planning Technical Support Officer

Our Values

• Open and fair:
  We are fair, open, and transparent.
• Nurture and develop:
  We help and encourage everyone to be their best and do their best.
• Engage and empower:
  We talk and listen to others, working together as one.
• Create and innovate:
  We embrace new ways of working to continuously improve.
• Own and be accountable:
  We work together to deliver the best services for our residents.
• Value and respect:
  We put diversity and inclusion at the heart of all we do.

The planning service area within Coventry City Council supports the growth of the city and manages development from inception to delivery. We handle a wide range of applications across Development Management and Planning, Ecology, Trees, Landscape, Urban Design, Conservation, Archaeology and Environmental Protection.

We are a high performing, dynamic and forward‑thinking team with a can‑do approach and are always striving to improve our service through learning and development.

Senior Planning Technical Support Officer

We are looking for a Senior Planning Technical Support Officer to deliver high quality customer service and support the planning team. The role focuses on monitoring, mapping and data support.

Responsibilities include:

• Providing monitoring, mapping and data support to the planning team.
• Dealing with enquiries, housing delivery and S106 monitoring.
• Using judgement to resolve queries and determine when to pass on more complex issues.
• Inputting data and keeping applications on the planning database up to date.

All candidates must have the right to work in the UK. We are currently not offering sponsorship for this role.

We are open to considering options including job sharing, part‑time working, compressed hours and different working arrangements.

Desired qualifications and skills:

• Strong analytical and customer service skills.
• Excellent written and verbal communication and interpersonal skills.
• Attention to detail and ability to work accurately in a busy environment.
• Experience in administrative and data management.
• Experience in providing excellent customer service.
• Knowledge and experience of computer packages/IT systems.

When applying you will be asked to write a personal statement setting out your administrative and data management experience, your experience in providing excellent customer service, and your knowledge and experience of computer packages/IT systems.

Coventry City Council – Coventry, England.

We offer a fantastic rewards and benefits package. For more information please visit

• _Template_June_25 (Snr Planning Tech Support Officer).pdf
• Coventry City Council Application Process 2.pdf