Technical Support Specialist – Stellantis Calex

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward‑thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at

Working within the Parts & Services department, you will work closely with central quality teams to identify new incidents and contribute to developing technical solutions. This will include manual technical work and requires a deep understanding of this. Your role will provide high‑level technical support to both internal and external stakeholders to ensure the best customer experience across all Stellantis brands.

If you are a passionate automotive engineer and would like to develop within a Stellantis technical support role to provide outstanding customer service, we encourage you to apply today!

• Collaborate with central quality teams to generate Customer Incident Reports (CIRs), ensuring that all necessary information and supporting materials are available to assist in the resolution process.
• Report technical incidents via all channels, including DID-I, Technical Platform, Warranty, Customer Relations, and RAC.
• Collate and consolidate feedback on new products, reporting to the Central Quality departments to trigger the resolution process.
• Develop and refine a tracking system to identify technical incidents and trends, ensuring effective monitoring and reporting.
• Support requests from internal and external departments for additional information to help implement solutions.
• Provide office and field support to Technical Field Managers as needed.
• Ensure all job requests are raised promptly with accurate information and clear descriptions of tasks.
• Communicate all issues through detailed and accurate management reports.
• Operate by best practices and uphold company values at all times.
• Identify technical issues quickly and take appropriate action to resolve them in the UK dealer network, maximising customer satisfaction.
• Manage processes to achieve job deliverables within stated budget limitations.
• Provide presentations and briefings when required.

• Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering to a recognised standard.
• Diagnostic or Expert‑level technician.
• Electric Vehicle qualification, equivalent to IMI Level 3 or above.
• Experience in a technical role within a dealership or technical centre.
• Experience working within the motor industry and collaborating with external agencies/organisations.
• Extensive experience in vehicle evaluation, product problem investigation, and problem‑solving.
• Strong understanding of current automotive technology and the Stellantis product range.

• Good computer literacy, including proficiency in Microsoft Office.
• Able to analyse and make decisions regarding technical and customer issues.
• French, Italian, and/or German language skills would be beneficial.
• A full driving licence is required.
• Strong communication skills.
• Willingness to work independently and with a team.

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Salary, Circa 40K.

Company Car (BIK), 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Pension, Life Assurance and optional Private Healthcare cover.

Company Car (BIK) Exa…