Service Support Technician; PSV

Service Support Technician (PSV)

Salary: £38,000 & £1000 joining bonus plus Company Van

Location: Coventry / field-based with frequent travel and occasional nights away

Working days:
Monday to Friday, overtime available

Working hours 08:00 to 16:00 when based from Coventry, from other locations will be 8-hour working day.

Volvo Bus is a global leader in safe, sustainable, and innovative bus and coach solutions. Every vehicle we produce represents cutting‑edge engineering, world‑class quality, and a commitment to keeping passengers and drivers safe. By joining our team, you’ll play a key role in ensuring our buses deliver exceptional performance across the UK, while supporting our dealers and customers with technical expertise and excellence.

We’re looking for a skilled and proactive Service Support Technician to join our Service Market team. In this role, you’ll support the Volvo dealer network with pre‑delivery inspections, repairs, and technical expertise, ensuring every vehicle meets our exacting standards. You’ll also work on used vehicles, assist with on‑site diagnosis, and contribute to reducing costs while maintaining top‑quality service.

• Pension scheme: Matched up to 5% of your salary, including death in service cover.
• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access My Gym Discounts  and My Active Discounts .
• Enhanced family‑friendly policies: We value work‑life balance and offer enhanced family‑friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5‑week paternity leave.

Ideally, you come from a PSV or HGV truck background with hands‑on workshop experience, but are now looking for a more customer‑facing role. You’re someone who thrives on problem‑solving, delivering excellence, and making a real difference to customers, while enjoying a role that combines technical work with customer interaction.

• A full UK driving licence (PSV licence preferred but not essential)
• NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair
• Strong diagnostic and problem‑solving skills with the ability to read schematics and circuit diagrams
• Ability to carry out/repair electrical wiring in a range of vehicles
• Knowledge of diagnostic tools for vehicle electrical and electronics
• Strong manual skills and precision in repair and testing
• Organisational skills and the ability to work as part of a team
• An understanding of contractual obligations and the ability to interpret wording
• Excellent communication skills, both verbal and written
• A solid technical understanding of vehicle systems, with the willingness to keep learning about our product range and the latest industry legislation

You’ll report directly to the Service Manager – UK and Ireland and be part of a passionate, supportive team. Day to day, you’ll collaborate with technical experts, dealer network colleagues, Bodybuilders and wider support teams across the UK to deliver a seamless experience for both colleagues and customers.

• Conduct pre‑delivery inspections (PDIs) on new vehicles and carry out necessary repairs.
• Support the dealer network in delivering PDIs and repairs on‑site.
• Inspect, maintain, and rectify used vehicles efficiently.
• Fit additional vehicle equipment, including CCTV, USB ports, and monitors.
• Assist with storage procedures, vehicle movements, and preparation.
• Support service market teams with on‑site diagnostics, investigations, and rectifications.
• Oversee bodybuilder quality inspections and report accurately on all work carried out.
• Contribute to cost management while maintaining Volvo’s standards of health, safety, quality, and environmental care.

Apply today, or if you know someone who would be perfect for this role, encourage them to apply.

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