Community Manager - PBSA

🏢 Community Manager - PBSA (Purpose-Built Student Accommodation)

📍 Coventry | 💷 c. £47,500 + Benefits

📅 Full-time, Permanent

deverellsmith delighted to be supporting a leading operator in the student accommodation sector with the recruitment of an experienced General Manager to take full ownership of a large, vibrant PBSA community in Coventry.

This is a fantastic opportunity for a proven leader within residential property, hotels, or property operational management to run an autonomous business unit, shape a thriving resident community, and deliver outstanding commercial and operational results.

As Community Manager, you will take full accountability for the property's performance-leadership, operations, financials, safety, resident experience, and community engagement. You'll set the tone, lead by example, and build a positive, high-performing culture within the on-site team.

You will:

• Lead and motivate your team to deliver exceptional resident experiences and exceed customer expectations
• Own local leasing and marketing strategies using market insights to maximise occupancy and revenue
• Build strong partnerships with internal stakeholders, universities, and local groups
• Drive community engagement through resident events and proactive service delivery
• Manage financial performance including budgeting, forecasting, variance reporting, and P&L reviews
• Ensure full compliance with policies, housing regulations, and health & safety requirements
• Oversee maintenance, inspections, refurbishments, and the overall quality of the property
• Support recruitment, training, development, and succession planning within your team
• Maintain high standards across all aspects of operations including tenancy management and resident satisfaction

You’ll be a confident, people-focused leader with a passion for delivering excellent service and creating a welcoming community environment.

Essential experience:

• Proven experience in PBSA, residential property management, hotels, serviced accommodation, or a similar operational environment
• Strong track record of driving leasing performance and commercial results
• Experience leading and developing teams
• Solid understanding of UK landlord/tenant legislation
• Strong organisational skills with the ability to multitask, prioritise, and remain calm under pressure
• Excellent communication skills—both written and verbal

Knowledge & skills:

• Good general education and strong IT literacy (Word, Excel, Outlook)
• Experience with property management software (training provided if needed)
• Understanding of UK Health & Safety legislation (IOSH/NEBOSH beneficial)

• Opportunity to run your own site with real autonomy
• A dynamic, people-centric role with variety and impact
• Join a supportive, forward-thinking organisation with excellent career development opportunities
• Competitive salary around £47,500 plus benefits package

If you're a proactive, hands-on manager who thrives in a fast-paced environment and loves building communities, I'd love to hear from you.

📩 Apply now or reach out for a confidential conversation.