Service Delivery Manager

Service Delivery Manager

Coventry

40 hours per week (Mon-Fri - 08:30-17:00)

£40,000

Accelerate your career with a company that leads the way!

Manheim Vehicle Services is a fast‑growing, forward‑thinking business, supporting customer de‑fleet operations and multiple remarketing channels with a full range of vehicle preparation services – ensuring every vehicle is ready for both wholesale and retail markets.

Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency. As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction.

At every stage, our team is committed to operational excellence and providing an exceptional customer experience – because for us, it’s not just about vehicles, it’s about the people we serve.

As a Cox Automotiveteam member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy :

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well‑Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

We’re looking for an experienced Service Delivery Manager to lead our on‑site service delivery operations. You’ll be responsible for driving performance, ensuring exceptional customer service and leading a motivated team that consistently meets (and exceeds) client expectations.

You’ll play a key role in improving processes, developing your team and making sure our service runs efficiently and effectively every day.

• Oversee all aspects of service delivery to ensure contractual, quality and SLA targets are consistently met.
• Act as the main point of contact for escalations, resolving issues quickly and maintaining strong customer relationships.
• Work closely with the Operations Manager and other teams to ensure vehicles are processed accurately and efficiently.
• Identify and implement process improvements to boost efficiency, revenue, and overall performance.
• Support strategic customer reviews, providing insight and recommendations to enhance service and retention.

• Proven experience leading a service delivery or customer operations team.
• Strong leadership, coaching, and people management skills.
• Excellent problem‑solving and communication abilities.
• Confident in handling escalations, performance reviews, and HR processes.
• Highly organised with great prioritisation and multitasking skills.
• Passionate about delivering great service and driving continuous improvement.
• Reliable, accountable, and adaptable in a fast‑paced environment.

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Apply now and drive your career forward with one of the automotive industry’s most trusted names.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.