Security Officer

Join to apply for the Security Officer Days role at Mitie Cleaning & Hygiene Services

• Protect customer property, people, and assets in accordance with the Assignment Instructions (AI’s) and any subsequent changes.
• Deliver results that meet or exceed the key performance indicators / Service Level Agreement (SLA), providing a service that aids in the retention of the contract.
• Undertake additional training for continuous self‑development.

Ansty Business Park, Coventry CV7 postcode

• Be aware of and ensure compliance with all policies, legal and regulatory requirements, as directed by the Security Account Manager and UK Law.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published AI’s.
• Proactively review the AI’s, familiarise yourself with any changes, and suggest amendments that improve service levels.
• Maintain front‑line licence in either Security Guarding or Door Supervision, and keep the CCTV PSS SIA licence visible at all times. Renew licences 16 weeks before expiry.
• Comply with all legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work systematically, methodically, and in an orderly manner.

• Fully and satisfactorily complete all required competency training.
• Continue training for continuous development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge through professional development.

• Identify and immediately report any health or safety hazards on site.
• Stay alert to threats or changes in the work environment to reduce the risk of disruption, loss, or damage.
• Use common sense and initiative by involving others if a situation becomes threatening.
• Maintain professional conduct in difficult situations and with challenging customers.
• Complete accurate, detailed notebook entries promptly after any incident for use in the Incident Report process.
• Adhere to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are conducted at the allocated time slots as stipulated in the AI’s.
• Call emergency services and the Communication Centre to report all incidents.

• Previous Security Experience
• SIA Licence
• SC Clearance desirable
• MUST have a full UK driver’s licence
• Day shift pattern averages 56hrs per week.

Our market‑leading flexible benefits scheme includes a virtual GP, financial wellbeing assistance through our Salary Finance scheme, the ability to customise benefits via the Choices platform (e.g., dental insurance, dining cards, coffee clubs, technology discounts), high‑street discounts through MiDeals, a cycle‑to‑work scheme, life cover (greater of your annual salary or £10,000 minimum), a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan that may award free shares.

Employees also receive Mitie Stars recognition, with cash prizes and a chance to win a top prize of £10,000.

We are committed to inclusive and accessible recruitment. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.