Engagement Officer

Engagement Officer – Local Government and Social Care Ombudsman

Hybrid working allocated to offices in Coventry or York.

This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading a range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.

• Leading engagement activities, delivering training and presentations
• Creating content for multiple channels including social media
• Using data to target work effectively
• Helping to develop and deliver engagement with the private social care sector

You’ll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences.

Position:
Engagement Officer

Hours:

35 per week

Salary: £32,780 to £37,069 per annum

Holiday: 23 days rising to 24 days at three years service and 26 days at five years service.

Has a communications, PR or engagement qualification (Level 5 or above) or equivalent experience.

• Skilled at using data to drive activity and evaluate impact
• Has a training qualification or relevant experience delivering presentations to professional audiences

• Professional experience of engagement and communication techniques across multiple channels
• Demonstrated experience of engaging with organisational staff at all levels and political representatives

• Pension – Join the Local Government Pension Scheme career average scheme
• Work/life balance – Flexible working arrangements including agile working and flexi‑time
• Learning and development – Access to a learning and development programme and professional membership fees where relevant
• Family‑friendly – Maternity, adoption, paternity and parental leave, and paid/unpaid special leave
• Season ticket loan – Loan for annual travel season ticket
• Wellbeing – Occupational Health Service and Employee Assistance Scheme, a confidential 24‑hour counselling service
• Sport club – Join the Civil Service Sports Club
• Vision care – Reimbursed eye tests, subsidised eye care for VDU usage, annual flu jab coverage
• Bike loan – Cycle to Work Scheme up to a limit deducted from salary
• Reasonable adjustments – Support for staff where appropriate

For 50 years we’ve been the voice of the public. Our free and impartial service helps people put things right with local councils or adult social care providers. We use what we learn from complaints to improve local public services and independent adult social care provision, acting with impartiality and making fair decisions after listening to both sides of the story and weighing up all the evidence.

If you want to make a difference and have the perspective we’re looking for, please get in touch.