Housing Officer, Social Work

Supported Housing Officer

Join Citizen to help vulnerable adults in the West Midlands. This role involves intensive housing management and person‑centred support at The Gateway, Hillfields, Coventry.

• Salary: £36,149 per year
• Work pattern:
  Full time, 37 hours per week, 8:00 a.m. – 8:00 p.m. rota basis
• Location:
  
  Scheme based, The Gateway, Hillfields, Coventry, CV1 5TU
• Closing date: 8 January 2026

• Work with residents to develop financial, life and tenancy skills, increase resilience and confidence, and promote independence
• Prevent homelessness, sustain accommodation, and support residents in achieving positive move‑on opportunities into independent accommodation to improve their life chances and build a foundation for life
• Demonstrate excellent communication, negotiation and interpersonal skills, enabling you to build positive professional relationships with residents and partner agencies
• Work collaboratively to provide holistic support and promote resident engagement and wellbeing

• Experience working with vulnerable adults in a community setting or supported housing
• Previous experience in housing management and support
• CIH Level 3 or willingness to undertake qualification
• Empathetic, positive, optimistic and solutions‑focused in everything you do, believing passionately in the social value of delivering outstanding services to Citizen customers and colleagues

• Annual leave: 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous pension scheme – 4%, 6% or up to 10% with Citizen matching
• Competitive salary and comprehensive health insurance and wellness programmes
• Work‑life balance: flexible working hours and generous leave policies
• Employee development: access to training programmes and career development resources

Citizen is an equal opportunity employer. We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.