Housing Support Worker

Role Overview

As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

Coventry, West Midlands, England.

Full‑time, 40 hours per week (including a 5‑hour paid lunch break). Rotational shift patterns between 08:00‑22:00 Monday‑Friday and 09:00‑17:00 Saturday.

£26,584 per annum (Base £25,584 + £1,000 Unsociable Hours). Mileage expense rate 45p per mile.

This role is part of the Community Accommodation with Support, Tier 2 (CAS‑2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison and support prison leavers to re‑establish (crime‑free) independent lives.

• Assess individual support needs and create safety plans.
• Assist with housing applications, Housing Benefit claims, and rent payments.
• Ensure properties meet the Decent Homes Standard and address maintenance issues.
• Collaborate with probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally while balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel). Internal systems training provided.

• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem‑solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Enhanced DBS check and prison clearance required.

Full driving licence and access to car required. Essential travel requirement.

Eligibility for visa sponsorship not offered.

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.