Retail Manager

Join to apply for the Retail Manager role at Warren James Jewellers

Warren James is on the lookout for a Shop Manager – someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.

At Warren James we are a company made up of real people who care about what we do and know how to do a great job. Our strong family values and amazing value offer have been the cornerstone of our business structure since our incorporation in 1979, and we care about our customers and staff alike. You are known by name, not a number.

From the ground up starting with one single shop, Warren James has grown into the UK’s largest independently owned and trusted retail jeweller, operating from over 200 shops nationwide and through our online store.

This is a great opportunity to manage one of our shops and join one of the UK’s best loved jewellery brands. Help us spread our passion and enthusiasm for customers and our jewellery.

• Operate within Warren James policies, procedures and processes, managing and taking responsibility for the day‑to‑day operations of a designated shop and small team to maximise sales, customer numbers and team potential.
• Create a welcoming environment and great one‑to‑one customer experiences.
• Motive and develop a small sales team to reach their full potential.
• Set a good example in everything you do.
• Develop and maintain an excellent knowledge of our jewellery.

• Experience in retail management or hospitality.
• A genuine passion for jewellery and customer service.
• Promote a smart and well‑groomed appearance essential to reflecting our company’s public image.
• A necessity to love wearing Warren James jewellery.
• Self‑motivated with good leadership and people skills.
• Confident communicator with good organisational skills.
• Attention to detail in everything you do.

Jewellery knowledge isn’t required as training is provided.

• Full‑time contract.
• 28 days holiday a year, with 33 days after five years (including eight bank holidays).
• Monthly pay straight into your bank account at the end of every month.
• Staff discount on your Warren James jewellery purchases.
• Incentives and treats throughout the year.

If you’ve got what it takes and are passionate and enthusiastic about customers and sales, we would love to hear from you. Click below to apply.

• Mid‑Senior level

• Full‑time

• Sales and Business Development
• Industry: Retail