Health Records Assistant

Overview

Health Records Team – Reception and Administrative role at Northumbria Healthcare. Based at Seaton Delaval with coverage across the Trust’s hospitals and community sites. Key focus on patient reception, data entry and non-clinical patient support.

• Work flexible shifts – weekend, bank holidays and variable service hours.
• Receive patients and visitors, ensuring accurate and efficient recording using NHS computer systems (Patient Administration System – PAS and Mediviewer).
• Provide non-clinical advice to patients, relatives and the public, and support internal and external agencies.
• Collaborate with Health Records Hubs, wards and departments to deliver high‑quality service and enhance patient experience.
• Handle physical tasks – moving and handling flatbeds and trollies, using stepladders, and standing for long periods.
• Adhere to Trust confidentiality policy and GDPR requirements in all duties.

• High standards of reception and administrative skills.
• Experience of working with the general public, demonstrating professionalism at all times.
• Ability to work under pressure and adapt to service requirements.
• Basic computer literacy – familiarity with NHS systems (PAS, Mediviewer) preferred.

Dynamic working environment across Northumbria Healthcare’s hospitals and community sites. Opportunity to contribute to a leading NHS organisation that values staff experience as much as patient care.

For further details or informal visits, contact:
Michelle Carr – Admin Manager, michelle.carr@n, .