One Stop - Customer Service Assistant

One Stop - Customer Service Assistant

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd, a subsidiary of Tesco.

We’re looking for a Customer Service Assistant to join our team in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, the store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store, including online, tills, replenishment, vending, and stock routines, to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding my part and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeping myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Always following the think 25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
• Keeping the store in a clean, tidy and organised manner, keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Ensuring I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day‑to‑day operations of the post office and I will be required to undertake a Post Office financial and criminal conviction background check, which I must pass to proceed with this role.

One Stop is committed to making everyday life easier for our customers with a strong presence in local communities. We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.

We welcome chats about flexible working for people at various stages of life, whether starting a career, caring for a family, retiring, or pursuing other interests. Discuss your needs throughout your application.

We value our colleagues just as much as our customers, reflected in a wide range of benefits. Explore the full list of colleague benefits on our Careers Page.

We support local charities and national organisations. Over the past decade we’ve raised more than £10.4 million for good causes and donated the equivalent of 1.6 million meals. You can help make a real difference through events, runs, marathons, and local fund‑raising.

Everyone is welcome in our inclusive workplace. We are committed to accessibility, offering reasonable adjustments throughout the recruitment process. We have six colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women) that foster a supportive environment for everyone.

Entry level

Temporary

• Other
• Retail