End User Support Apprentice – Level 3 IT Apprenticeship

Role Overview

2026 End User Support Apprentice – Level 3 IT Apprenticeship rt Date: 07 September 2026. Salary: £24,000 per annum. Employee type:
Permanent.

Location:

Crawley. Working schedule: 37 hours a week, Monday – Thursday 8 hours a day, Friday 5 hours (Flexible start time between 07:00 and 09:30).

• Earn while you learn
• Job specific training experience
• Recognised qualifications
• Permanent role from day one
• Tuition fees for university or approved training providers are fully covered

This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests. You will also be involved in stock management, laptop/desktop builds, software deployments and much more!

For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment.

You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team.

• 5 GCSEs grades 9-4 (A-C) including Maths and English

• 201 hours annual leave (plus a company day and bank holidays)
• Company Pension
• Health Care Cash Plan
• Life Insurance
• Discount Portal
• Performance-related pay uplifts
• 80 Hours Volunteering (first two years)

Our applications will close m on Thursday 12 February 2026, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2026 with details of next steps.