Existing Business Account Manager

Business Account Manager – Crewe

At CAN Solutions, we partner with leading network providers to deliver tailored connectivity and communication solutions for businesses across the UK. We pride ourselves on providing outstanding service, long‑term partnerships, and innovative solutions that help our customers thrive.

We partner with leading network providers to deliver tailored connectivity and communication solutions for businesses across the UK. We pride ourselves on providing outstanding service, long‑term partnerships, and innovative solutions that help our customers thrive.

As a Business Account Manager, you’ll be responsible for managing and developing a portfolio of existing business customers. Your focus will be on building strong relationships, identifying opportunities for growth, and ensuring that our clients get maximum value from their partnership with CAN Solutions.

You’ll have clear performance targets, but we’ll equip you with all the tools, training, and support you need not just to hit them, but to exceed them.

• Account Management – Act as the main point of contact for a portfolio of existing business accounts.
• Relationship Building – Develop strong, long‑term relationships with clients at all levels.
• Growth & Retention – Identify upsell and cross‑sell opportunities while ensuring account retention and customer satisfaction.
• Target Achievement – Work towards quarterly revenue and retention targets.
• Pipeline Management – Maintain an accurate record of opportunities, forecasts, and client interactions within the CRM system.
• Solution Selling – Understand customer needs and propose tailored CAN Solutions services that deliver value.
• Reporting & Insights – Provide regular account updates, progress reports, and insights to the Head of Account Management.
• Customer Advocacy – Be the voice of the customer internally, ensuring their needs are met and exceeded.

• Proven experience in account management, preferably in telecoms, IT, or a B2B services environment.
• Strong communication, negotiation, and relationship‑building skills.
• Target‑driven with a proactive, self‑motivated approach.
• Ability to manage multiple accounts while delivering excellent service.
• Commercial awareness and a passion for helping businesses grow.

• Ready‑made portfolio of existing (Happy) clients to manage from day one.
• Full training, tools, and ongoing support to set you up for success.
• Competitive base salary with a realistic OTE of £50k+.
• Continuous personal and professional development to help you grow.
• Supportive team culture where success is recognised and celebrated.
• Company perks & incentives, including performance rewards.
• Generous holidays, pension contributions, and a 3pm Friday finish to kick‑start your weekend early.

High‑performing Business Account Managers will have the opportunity to progress into:

• Senior Account Manager – with responsibility for larger, more complex accounts.
• Strategic Accounts / Enterprise Role – managing high‑value clients with bespoke requirements.
• Your career path will be supported with regular reviews, development plans, and opportunities to take on new challenges as the business continues to grow.