Customer Service - German Speaking

German Speaking Customer Service Advisor

Crewe | £28,000-£29,000 per annum (DOE) | Office-based | Monday to Friday | Full Time

Introduction

Acorn by Synergie is proudly recruiting for a German Speaking Customer Service Advisor on behalf of a well-established and rapidly growing business in Crewe. This is an exciting opportunity to join a company known for its fantastic team culture, supportive management and excellent employee benefits. Full training is provided, but previous office-based customer service experience and good Excel skills would be highly advantageous.

Key Duties

Respond to inbound calls and emails from customers in German and English.

Provide accurate information and resolve product or account queries.

Log customer details and maintain up-to-date CRM records.

Follow up on outstanding queries to ensure timely resolution.

Work collaboratively with other departments to enhance service and processes.

Requirements

Fluent in German and English, written and spoken.

Previous customer service or administrative experience preferred.

Confident user of Microsoft Excel and Office applications.

Strong communication and problem-solving skills.

Friendly, professional and reliable approach.

What We Offer

Regular team socials and fully funded events.

Monthly incentives with vouchers, prizes and extra holidays.

Quarterly awards, summer and Christmas parties.

Birthday leave.

Free onsite parking.

Excellent opportunities for career development and progression.

Interested?

If you're fluent in German and English and want to join a friendly, people-focused company, apply now or contact your local Acorn by Synergie branch for more details.

Acorn by Synergie acts as an employment agency for permanent recruitment