Inbound Customer Service & Sales Executive

Fixed Term Inbound Customer Service & Sales Executive

Join to apply for the Fixed Term Inbound Customer Service & Sales Executive role at NWF Fuels

NWF Fuels are recruiting a Customer Service Advisor to join our well‑established, high‑performing, fast‑paced team, based out of our head office in Crewe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

• £25,000 per annum plus bonus opportunity
• Flexible on hours preference – Monday to Thursday or Monday to Friday, 8am to 5pm or 9am to 6pm
• Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
• Initially fixed term until April 2026 to support through the peak period – permanent opportunity for the right candidate
• 33 days holiday including bank holidays with the option to buy more
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Extensive progression opportunities across the wider group that has 2 other businesses
• Incentive and company days out
• Extensive training opportunities with funded accredited courses
• Medicash
• Long service awards
• Company pension, life assurance, cycle‑to‑work scheme, employee assistance programme, free refreshments, free on‑site parking

• Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers' satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak period
• Recording all data accurately into our systems keeping customer records up to date

• Previous experience in a customer‑focused role – telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLAs
• Strong interpersonal skills with the ability to build relationships both with customers and other internal departments
• Computer literate including Microsoft Office

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers.

The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

• Entry level

• Full-time

• Other

• Oil and Gas