IT Service Desk

This is an exciting opportunity as a Junior Technician within the IT Service Desk at Mid Cheshire Hospitals. We are looking for a flexible individual and someone who is passionate about IT, and providing excellent levels of service to Trust staff. As a Junior IT Technician you will provide advanced 1st and basic 2nd line support to all users, investigating and diagnosing IT faults and problems.

You will be responsible for the triaging of tickets as they are logged within the IT Service Desk, regularly liaising with the IT Incident Co‑Ordinator and management team to ensure tickets are processed in a timely manner. This role will play a key part in the management of the equipment requests, ensuring they are ordered, deployed and managed effectively. This is a great opportunity to work within a fast paced and exciting environment that is continually changing on a monthly basis offering constant challenges and personal development.,

This is an exciting opportunity within the IT Service Desk that supports Trust staff in everyday support issues. This post is crucial in supporting staff with FAQ's, common difficulties, and time-sensitive queries. This role aims to solve problems at the first point of contact so that Trust staff can continue with their day as soon as possible. The post holder will be expected to extract the relevant information from the end user to enable them to either resolve the call at the 1st point of contact or furnish the appropriate team with the detail they require to resolve the issue.

All calls are to be logged on the Trusts Sunrise Help Desk system and assigned to the correct support team. There will also be a responsibility for processing user set up and password requests including the audit and processing of leavers and associated filing. You will need to provide good customer support to all users and to communicate with people at all levels both in writing and on the phone.

This role will play a key part in the Operative rota and Technician 24/7 rota. In addition to the advertised pay, this post will attract enhancement payments for the weekend working, in line with agenda for change terms and conditions.

• Provide advanced 1st and basic 2nd line support to all users, investigating and diagnosing IT faults and problems including hardware and software problems on client machines, servers and network equipment.
• Assist the IT Technician's in providing comprehensive IT support to staff within the Trust and contribute to new and existing local documentation, user guides and information.
• Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes.
• Manage the flow of tickets through the helpdesk to ensure they are triaged effectively and have the correct SLA assigned.
• Assess incoming incidents and prioritise work according to timescales and processes.
• Escalate issues impacting on your ability to complete tasks or meet specific objectives to the IT Service Desk management team ensuring issues are flagged in a timely manner.
• Install and configure networked PCs, laptops and peripheral devices including printers across all Trust locations.
• Create User Accounts, manage permission and passwords.
• Provide additional support to end users as required.
• Complete checklists for daily/weekly/monthly tasks as set out by the IT Service Desk Manager.
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems.
• Maintain satisfactory standards of safety and security in relation to rooms and equipment.
• Undertake any other relevant duties as may reasonably be requested by your line manager.

Key Messages Not all NHS roles are eligible for sponsorship. Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up to date and job specific information. The salary threshold for sponsorship is £25,000 for Health and Care Visas and £41,700 (with limited exceptions) for Skilled Worker visas. The Trust will not sponsor where the starting salary does not meet these immigration rules.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree.

Candidates should seek approval from their current line manager before application.

All correspondence will be sent via the email address you have registered as your TRAC account. Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.

Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

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