Customer Service Assistant

Customer Service Assistant - Crossmaglen

Company: BOYLE Sports

Location: Crossmaglen, Co. Armagh

Department: Retail

Reporting To: Shop Manager

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. Your day-to-day responsibilities will include assisting the Shop Manager and team with the smooth running of the store, ensuring high standards throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role also encompasses opening and closing the business and, on occasion, managing the operations of the shop.

• Assist the Shop Manager and Assistant Manager with the day‑to‑day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager, including:
• Opening and closing the shop
• Managing and guiding the shop team
• Cash management procedures
• Have opportunities to manage on occasion, leading to further development opportunities.
• Combine working in a fast‑paced retail environment while undertaking training/on‑the‑job support to continuously upskill and progress within the company.
• Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in‑shop transactions through the EPOS system in a timely manner.
• Act as a Brand Ambassador, introducing customers to the multi‑channel/digital journey.
• Work under pressure, remain calm, and constantly look for ways to improve yourself and the shop.
• Maintain shop presentation standards to a high quality throughout the working day.
• Ensure that all procedures (safety, compliance, and shop operations) are always followed.
• Show passion for working within a team environment.
• Adhere to Social Responsibility duties.
• Introduce customers to our many in‑shop and online offerings/products.

• Customer service focused
• Operate with trust and integrity
• Flexible as the business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• Enthusiastic people person who can work on own initiative and as part of a team
• Interest in the sporting industry/events and confident in building rapport and relationships with customers
• Ambitious and driven to progress within the company
• Promote the company brand and be results focused
• Excellent communication skills
• Problem solving and creative thinking
• Organised, reliable, and dependable
• Proven good cash‑handling approach

• Industry/retail experience is welcomed but not essential as full training is provided to expand your knowledge base in sport and betting related matters.

Boyle Sports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.