Commercial Broking Office Manager​/Technical Referral Lead

Commercial Broking Office Manager / Technical Referral Lead

Salary:
Up to £60,000

Location:

Croydon – Hybrid (3 days office-based)

We are recruiting an experienced Commercial Broking Office Manager to join a fast-growing, award-winning insurance brokerage specialising in SME clients across the UK. This is a senior, hands-on role combining technical referral authority, people leadership, and operational oversight.

The Role

* Act as second-in-command to the Managing Director, supporting strategic planning and day-to-day operational management

* Serve as the primary technical referral point for the broking teams, providing expert guidance on commercial package policies, complex renewals, and new business placements

* Oversee and support Team Leaders, ensuring technical standards, compliance, and consistent quality of advice across sales and renewals

* Maintain ownership of technical governance, including insurer trading queries, referral outcomes, and adherence to underwriting authority

* Manage key operational functions such as daily performance reporting, lead allocation, file audits, complaints handling, and participation in senior management meetings

* Step in to handle and complete complex quotes and referrals where required, leading by example

* Represent the business at industry events, insurer meetings, and networking opportunities

Requirements

* Minimum 5 years’ experience in a leadership role within commercial insurance broking (Team Leader, Office Manager, or similar)

* Strong technical knowledge of SME commercial insurance, including new business, renewals, and mid-term adjustments

* Proven ability to act as a trusted technical referral resource for broking teams

* Experience managing workloads, handling insurer relationships, and resolving trading or placement issues

* Confident overseeing day-to-day operations and teams in the MD’s absence

* Highly organised, adaptable, and comfortable operating in a fast-paced, growth-focused environment

What’s on Offer

* Salary up to £60,000, depending on experience

* Hybrid working – 3 days per week in the Croydon office

* Opportunity to join an award-winning brokerage with strong growth plans and a diverse SME client portfolio

* A senior role with genuine influence over technical standards, people development, and business performance