Customer Care Project Administrator

Residential Customer Care Project Administrator

Job Type: Permanent

Job Location:

Lanarkshire, Hybrid

Job Benefits:
Competitive Salary, Flexible Working, Laptop & Phone Provided

A growing residential developer is seeking an organised and proactive Project Administrator to support the smooth delivery of approximately 30 new‑build homes per year. This is an excellent opportunity for an individual who thrives in a varied role, enjoys problem‑solving, and is confident working across multiple stakeholders including site teams, sales teams, customers and external authorities.

General Administration

• Managing road permit applications and documentation
• Submitting vesting applications
• Uploading certificates and compliance documents to external council and utility portals
• Maintaining up‑to‑date drawings via Dropbox/Share Point
• Ensuring all project files are current and organised

Once familiar with each portal, these processes follow consistent, repeatable workflows.

You’ll take responsibility for scheduling and tracking key records, including:

• Site and vehicle insurance renewals
• Vehicle and plant maintenance records
• Safety compliance logs

Supporting early‑stage project activities, you will:

• Register sites with BT and utility providers
• Arrange new postcodes and address registrations
• Set up energy suppliers
• Liaise with local councils on waste collection, bin requirements and other site services
• Work closely with site and sales teams to ensure new‑home handovers run smoothly by confirming completion dates, specifications and customer expectations, issuing documents to solicitors and monitoring progress, circulating handover packs and updating internal systems, collating and uploading completion certificates

• Transferring energy accounts for new homeowners
• Engaging directly with customers and liaising with site teams
• Logging and following up snagging items with relevant trades or suppliers
• Ensuring a seamless customer care experience

• Creating and maintaining cost sheets for materials and build elements
• Preparing snagging reports to help monitor quality
• Reviewing supplier performance and identifying opportunities for improvement
• Supporting initiatives to enhance customer care and reduce company costs

This role is ideal for an organised, positive and forward‑thinking individual who can work independently and adapt to changing priorities. Strong Excel and Word skills are essential, along with the confidence to engage with customers, councils, and internal teams.

Experience with in construction, utilities, housing or a fast‑paced administrative environment is beneficial, but not essential — full support is available, including hands‑on guidance through handover processes.

• Company laptop and phone
• Supportive onboarding with ongoing guidance

You’ll be joining a business where your contribution genuinely impacts the customer journey and overall project success.