Customer Success Executive

Customer Success Executive

Tony Beal Ltd is a manufacturer of commercial textile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture, engineering & construction. Located in Glasgow with over 70 employees, we have a fleet of sales vans which cover most of mainland Britain.

About the Customer Success Executive role:

• Working in our Cumbernauld office 5 days a week

• Acting as a primary point of contact for customers throughout the enquiry-to-delivery process.

• Ensuring all customer requirements are understood, documented, and translated accurately into orders.

• Coordinating closely with Sales, Operations, Production, and Logistics to keep projects on track.

• Supporting junior team members and helping maintain consistent commercial processes.

• Driving customer satisfaction through proactive communication, accuracy, and efficient service delivery.

• Contributing to sales growth by nurturing relationships and identifying improvement opportunities.

Customer Success Executive will be responsible for:

• Manage customer enquiries, quotations, and order processing.

• Coordinate with Sales, Operations, and Logistics to ensure accurate and timely delivery.

• Maintain up-to-date customer records, pricing, and CRM data.

• Provide clear communication and issue resolution for customers.

• Support and mentor junior team members within the commercial support function.

• Contribute to improving commercial processes and customer experience.

• Assist in preparing proposals, forecasts, and customer documentation.

The successful Customer Success Executive will have:

• Experience in customer success, sales support, or commercial administration.

• Strong communication, relationship-building, and organisational skills.

• Ability to manage multiple tasks with accuracy and attention to detail.

• Comfortable coordinating across departments in a fast-paced environment.

• Positive, proactive, and customer-focused approach.

If this Customer Success Executive role is of interest to you, please click apply now below.