Administrative Support Officer

£25,313.00 to £26,999.00 per year, £25313.00 - £26999.00 a year

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

05/02/2026

Administrative and Secretarial Support Provide general administrative assistance including mail handling, telephone communication, and diary coordination.

Arrange and service meetings, including preparation of agendas, accurate minute-taking, and maintaining action logs.

Order and maintain office supplies.

Demonstrate own duties to new starters as required.

• Data and Record Management Maintain accurate records, logs, and data reports for Welsh Government monitoring.

Process referrals and maintain central records to support timely and responsive service delivery.

Ensure patient data quality by validating demographics and updating records on systems such as WCCIS. Maintain and monitor waiting lists, contributing to data validation and partial booking processes.

Collate and present data required for Directorate and Welsh Government reporting in a timely and accurate manner.

• Communication and Coordination Support communication between the team, referrers, and other stakeholders.

Manage team calendars and coordinate liaison nurse availability with referrers and stakeholders.

Exchange information with staff on departmental matters and procedures, exercising judgement when dealing with enquiries.

• Service Support and Improvement Support service audits and quality improvement tasks.

Assist with event planning, including training days and stakeholder workshops.

Propose and implement changes to policies and procedures within own area of responsibility.

Key Skills and Attributes Strong organisational and time management skills.

Ability to work independently and prioritise workload.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office (Excel, Word) and experience with WCCIS or similar systems.

Attention to detail and commitment to data accuracy.

Understanding of Information Governance and Data Protection standards.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.