Programme Quality Manager - SAFRAN GB Limited
Job in
Cwmbran, Torfaen, NP44, Wales, UK
Listing for:
AEROCONTACT
Full Time
position
Listed on 2025-12-13
Job specializations:
-
Quality Assurance - QA/QC
Quality Engineering
-
Engineering
Quality Engineering
Job Description & How to Apply Below
Position: Programme Quality Manager (H/F) - SAFRAN SEATS GB LIMITED
Programme Quality Manager (H/F) - SAFRAN SEATS GB LIMITED
Join to apply for the Programme Quality Manager (H/F) - SAFRAN SEATS GB LIMITED role at AEROCONTACT.
Bristol, England, United Kingdom
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Seats est l'un des principaux fabricants mondiaux de sièges d'avion, tant pour l'équipage que pour les passagers. 1 million de sièges d'avion fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes du monde entier.
Mission
In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. Ensure customer satisfaction and quality performance on the different Safran Seats GB programs, from the initial scoping of programs until the end of the production phase.
Key responsibilities
Guarantee that Customer requirements are taken into account within the Programs.Ensure that internal standard processes for managing programs are properly applied.Manage quality performance of the programs and implement relevant improvement plans.Maintain a trustful relationship with the Customer for quality matters (audits, scorecards, management of quality issues and concerns).Lead the Programme Quality Team, directly reporting to the VP Quality, responsible for a team of engineers and technicians.Communicate with, and present information to, Senior Management and cross functions in SGB.Serve as the key Customer contact on Quality topics for programs until end of production.Implement Product Line Quality Plans, ensuring that market expectations and potential Customer Requirements are managed and taken into account, as well as lessons learned.Implement Program Quality Plans and contribute to the Program Management Plan.Participate in setting up contracts with Customers for quality aspects, negotiate and obtain approval of product quality acceptance criteria, and negotiate solutions to quality problems.Participate in all program tollgate reviews, preparing deliverables, following recommendations/actions, and ensuring review conditions.Develop program quality indicators as part of the programs dashboards and keep them up to date; act to reduce non‑quality costs.Detect weak signals and signs of possible degradation, stopping any unacceptable processes.Follow up actions from Customer or Authority audits, resolving deviations, risks or events endangering program objectives and Customer satisfaction.Coordinate Customer relationships on quality aspects, analyse ratings/satisfaction reviews, Customer claims, and implement action plans to guarantee Customer satisfaction.Ensure capitalization of lessons learned toward Business processes.Promote and check that the program quality processes are applied at the partners and propose an appropriate audit plan; participate in partner tollgate reviews.Leads the Program Quality team, ensuring skills acquisition and contributing to workforce planning to anticipate future needs.Qualifications & Experience
- Master's degree (engineering school, or equivalent).
- Essential Knowledge of Program Management and Development processes.
- Essential Knowledge of Aerospace and Quality standards.
- Essential Proficiency in Quality processes.
- Solid knowledge of Non Conformity management.
- Essential Knowledge of problem solving and improvement methodologies.
- Essential Team management experience.
- Desirable Experience in matrix or multi‑site organizations.
- Desirabl…
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