Workers Compensation & Revenue Cycle Coordinator

Position Summary City Doc  Urgent Care is seeking a highly organized, detail-oriented, and proactive Workers' Compensation & Revenue Cycle Coordinator to support the daily operations of our Workers' Compensation program while providing administrative, revenue cycle, and project coordination support to the Revenue Optimization Manager and practice leadership.

This position serves as a primary point of contact for employers, insurance adjusters, patients, and clinical staff regarding Workers' Compensation cases, ensuring timely communication, accurate documentation, and efficient coordination of services. In addition to Workers' Compensation responsibilities, this role supports revenue cycle initiatives, billing follow-up, reporting, and special projects designed to improve operational efficiency and financial performance.

The ideal candidate has previous healthcare administration experience, familiarity with medical billing, revenue cycle operations, or Workers' Compensation processes, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Essential Duties & Responsibilities
1. Workers' Compensation Coordination Oversee the day-to-day coordination of Workers' Compensation cases, serving as a primary point of contact for employers, insurance adjusters, nurse case managers, patients, and clinic staff.

Coordinate patient referrals, appointments, work status documentation, and communication between clinical providers and external stakeholders.

Ensure timely completion, accuracy, and submission of required Workers' Compensation forms, reports, and supporting medical documentation.

Monitor active Workers' Compensation cases and follow up on outstanding claims, missing documentation, denials, and requests for additional information.

Coordinate referrals for physical therapy, diagnostic imaging, specialist consultations, and other services, ensuring appropriate follow-up.

Maintain professional relationships with employer accounts and assist with occupational medicine service inquiries and account needs.

Collaborate with clinical staff and billing teams to identify and resolve Workers' Compensation-related concerns, documentation deficiencies, and workflow inefficiencies.

Maintain accurate and organized records of Workers' Compensation cases, communications, referrals, and claim statuses.

Identify opportunities to improve Workers' Compensation processes, communication, and overall service delivery.
2. Revenue Cycle & Billing Support Provide administrative and operational support to the Revenue Optimization Manager in executing revenue cycle initiatives and billing-related projects.

Assist with researching outstanding claims, account discrepancies, denied claims, and missing documentation to support timely resolution.

Collaborate with internal billing teams and external partners to obtain information, coordinate follow-up, and address outstanding account issues.

Support special revenue cycle initiatives, including patient refunds, claims reconciliation, and other assigned billing improvement projects.

Assist with data entry, documentation gathering, account research, and tracking of revenue cycle activities.

Maintain spreadsheets, trackers, and reports to monitor billing initiatives, outstanding claims, project milestones, and operational performance.

Identify recurring billing or documentation issues and communicate findings to the Revenue Optimization Manager.

Support process improvement initiatives aimed at improving billing accuracy, reducing administrative delays, and strengthening revenue cycle workflows.
3. Administrative & Project Coordination Provide administrative and project coordination support to the Revenue Optimization Manager and practice leadership.

Assist with organizing, tracking, and executing departmental projects and operational initiatives.

Prepare reports, spreadsheets, presentations, and written summaries for the Revenue Optimization Manager, Practice Partners, and leadership team.

Coordinate meetings, maintain project timelines, document action items, and follow up with responsible team members to ensure timely completion.

Communicate professionally with clinic staff, patients, employers, vendors, insurance representatives, and external business partners.

Maintain organized electronic records, administrative documents, and departmental tracking systems.

Assist with developing and improving administrative workflows, reporting processes, and operational procedures.

Support cross-departmental…