Program Manager

Job Summary

The Visitor Experience Manager serves as the primary leader of visitor-facing operations at the Crow Museum of Asian Art of the University of Texas at Dallas, Richardson location. The position oversees security, visitor services, guest engagement, membership promotion, donor hospitality, and frontline operations. The role directly supervises four Senior Customer Service Assistants and oversees all student employees supporting front-of-house operations.

About The Crow Museum of Asian Art of the University of Texas at Dallas

The Crow Museum of Asian Art inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our community partners; nationally and internationally. We define Asia as not one place, time, or idea.

By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human.

Minimum Education and Experience

Bachelor’s degree. Three (3) years of related experience. An equivalent combination of education and experience may be considered.

Preferred

Education and Experience

• Experience in customer service and security for a museum.
• Bilingual preferred but not required.
• A love and appreciation of the arts and an incredible curiosity about humanity and the objects left as our history.
• Ability and willingness to learn about artwork in the galleries and communicate this information with visitors.
• Outgoing personality, comfortable meeting and engaging with new people, and demonstrated exemplary communication skills.
• Ability to actively address difficult situations in a compassionate and friendly manner.
• Candidate should also have high professional integrity: reliable, flexible, excellent work ethic.
• Knowledge of and ability to use Microsoft Office (Excel, Word, Outlook)

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

• Lead visitor experience standards and ensure a welcoming and accessible environment.
• Directly supervise four Senior Customer Service Assistants and oversee student employees.
• Recruit, train, schedule, coach, and evaluate front-of-house staff.
• Serve as the primary escalation point for visitor concerns and service recovery.
• Oversee daily security, front-of-house operations, visitor orientation, and guest services.
• Support membership growth, donor hospitality, and advancement initiatives.
• Coordinate visitor services staffing for programs, special events, and exhibition openings.
• Track visitor feedback and operational metrics and recommend improvements.
• Maintain policies, procedures, training materials, and operational records.

Physical Demands and Working Conditions

• Light to medium sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
• Warehouse, art storage environment, open office area
• Individuals must live within the DFW metroplex
• Work will be performed on-site and in person

Additional Information

Work is conducted on-site and in-person. The Museum’s public hours of operation are Tuesday – Sunday, 11:00 AM – 5:00 PM.

What We Can Offer

UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:

• BCBS PPO Medical…