Community & Events Manager

About us
Incredible Dream Studios is an independent board game publisher on a quest to bring people to the table through shared adventure. We make A Gentle Rain, the Kinfire games and Mechs vs. Minions. We’re a small, fully remote team who love games and the worlds behind them.

The role
You’ll be the person our players and stores know: in our Discord and on BGG, at our booth, and at game night in their local store. You’ll run our community spaces, plan and run our convention presence from setup to teardown, lead our demo team, and work with game stores between shows to put our games on their tables. It’s a people job with a logistics backbone.

What you’ll own

• Community. Our Discord, Board Game Geek  and Reddit. Answer warmly, run events that keep people playing and talking, and build a small team of moderators to help. Route order and missing-parts issues to our customer service team. If something’s going wrong in public, tell us early.
• Conventions. Plan and run our presence at GAMA Expo, UK Games Expo, Gen Con, SPIEL Essen and a few others: budget, booth plan, badges, hotels, demo schedule, setup and teardown. Book creator and press demos with our Marketing Lead. You’ll work with our operations team on freight and inventory, and make sure nothing slips.
• Demo team. Hire, train, schedule and manage paid demo staff for each show, through an agency or directly, and close out cleanly afterward. Write the teach scripts they use.
  Friendly Local Retailers. Between shows, set up demo days, launch nights and in-store events with game stores, and line up stores near each convention to host events that week. Write event guides a store can run without calling us. Our Marketing Lead owns the retailer program and its collateral; you help bring it to life in stores.
• Leads and recaps. Capture email and Discord sign-ups at every show and store event. Within a week of each show, send a recap: what it cost, what it sold and what we learned.
• Community Advocacy. A weekly report for our marketing and design teams on what players are saying: the praise, the complaints and the questions.

Your first year
First 90 days.

• Every public question on BGG, Reddit and Discord gets an answer. A written convention playbook: checklist, timeline, vendors and staffing. GAMA Expo run to plan, with a recap within a week. The weekly player report is running.

By month 6.

• UK Games Expo and Gen Con run end to end without our CEO in the operating seat. Demo days or launch nights running in a first group of stores, using an event guide they can follow without us. A regular calendar of community events that keeps people playing between launches.

By month 12.

• A show calendar with the cost and return of each show. Results from the store program: events run, sign-ups and sell-through. Community activity trending up. A plan for an organized-play pilot.

You’ll fit if you

• Play hobby games, and players and store owners recognize you as one of their own.
• Write fast, warm, specific replies, and know when to answer, when to elevate and when to let a thread be.
• Write instructions that are specific. 'Set out cards A, B and
  
  C. Flip the top card. The player chooses X or Y.' Proofread, with visuals.
• Track logistics to done: badges, rooms, freight, staff time cards.
• Have hired, trained or led a team, even a small or seasonal one, and stay calm and warm on a busy booth shift.
• Have run a community, event series or program without daily direction. Show us what it produced.
• Take feedback once and put it to work.

How we work

• Our differences make us stronger. We make games for every kind of player, and we make better ones with people who don’t all think alike. A different view on the goals we share is something we want in the room, not something to manage.
• We are who we say we…