IT Support Technician

This position is 4-months contract-to-hire and onsite for our client in Dallas, TX. Stability offers medical, dental, and vision benefits if needed during the contract period.

Position Summary

We’re partnering with a healthcare technology company seeking a hands-on IT Support Technician to provide onsite and remote technical support to employees. This person will troubleshoot end-user technology, support Google Workspace and Okta, manage requests through Jira, and help maintain reliable technology across office and facility locations.

Responsibilities

• Provide onsite and remote support for laptops, desktops, peripherals, accounts, and common software issues.
• Support users with Google Workspace applications, including Gmail, Calendar, Drive, and Meet.
• Assist with Okta access, sign-in, and multifactor authentication issues.
• Track incidents and service requests in Jira, documenting troubleshooting steps and resolutions.
• Support Slack and help resolve user access or functionality issues.
• Provide hands-on technology support at facilities, including troubleshooting network connectivity and Wi-Fi.
• Assist with badge system issues and coordinate with facilities or security teams when needed.
• Set up and configure equipment for new hires, office changes, and other workplace needs.
• Communicate clearly with users and follow up to ensure issues are resolved.

Qualifications

• Experience providing desktop or end-user technical support in an onsite environment.
• Working knowledge of Google Workspace, Okta, Jira, and Slack.
• Experience troubleshooting network connectivity and Wi-Fi in office or facility settings.
• Familiarity with employee badge systems or access control support.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple support requests and document work accurately.