Business System Analyst Iv.info Tech

Position: 0000006651.BUSINESS SYSTEM ANALYST IV.INFO TECH - APPLICATIONS
Job Description

The Business System Analyst role will be responsible for analyzing business systems, processes and technology to ensure resources are maximized to fully meet the departmental and organizational needs of the county. Requires strategic design and mapping of business user stories and solutions to system/technical requirements. Responsible for creating/documenting process maps and writing technical specifications for new solutions including custom development and system integrations.

Provides best practice recommendations for software and process solutions. Determines training needs, develops curriculums and hosts training sessions. Collaborates with IT staff and leadership in all phases of the Software Delivery Life Cycle (SDLC) and provides documentation deliverables as required. In addition, this role troubleshoots and resolves a varying complexity of application and system issues. Partners with Dallas County departments, various internal IT teams and external vendors to ensure consistent operational efficiency and performance.

Management Scope:
Coordinates, directs and supports the work of Business System Analyst I – III.

Responsibilities

• Lead and manage small sized projects. Create and monitor project plan schedules. Ensure the delivery of project document deliverables. Coordinate tasks among project team members. Organize stakeholder meetings. Track and follow up on action items and decisions. Serve as a project technical resource. Update project plan schedules and sprints. Create project documentation deliverables. Complete assigned project tasks. Participate in stakeholder meetings as needed.
• Document the impacts of new business needs on the current system and provides document deliverables including recommendations. Serves as liaison to development and evaluates proposed software designs to ensure alignment to business unit requirements. Be able to create screen mockups and visualizations for review with management and stakeholders. Plan, Design, Implement, Configure, Test and Deploy solutions for new applications, and continuous improvement for existing applications via SDLC methodologies.
  
  15% E
• Gathers and documents user requirements. Structures and prioritizes business requirements and communicating plans with stakeholders for review and approval. 10%
• Define and document customer business functions and processes. Identify opportunities for improving business processes; assists in the preparation of proposals to develop new systems and/or extensions for current systems. Map business processes as integrated with technical solutions, both current and future states.
• Test software programs to confirm performance aligns with documented specifications. Perform quality assurance review of deliverables for both, internal and external delivery.
• Reviews, analyzes, evaluates and documents current systems description and program functions. Maintain and upgrade existing application software and install additional software as required for new features.
• Design, develop, test and implement moderately complex custom business reports.
• Manage and administer advanced application security rights through user rights, roles and access.
• Provides advanced complexity technical support for system users to include problem qualification, fault isolation, problem determination and resolution of system and advanced applications issues and answers; and evaluates and prioritizes client technical inquiries and problems. Escalate with Dallas County IT Staff and 3rd Party support teams as necessary to address outages. Maintain assigned incidents, requests and changes in activity tracking systems.
• Develops training curriculums and conducting technical training sessions. Creates end user application…