Desktop Support Technician

VXI Global Solutions and its Recruiting/Hiring managers will only contact you from an official  email address. VXI may communicate or contact you via text message, but will never ask you to pay money or send you checks during the job application process for equipment or in exchange for employment opportunities or other services. If you receive emails from individuals claiming to work on behalf of VXI using any other email address, especially a personal email account, or if you receive communications that seem suspicious, ask for payment or appear fraudulent, please contact us immediately at

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Desktop Support Technician
Department:
Information Technology

Reports To:

Desktop Support Lead
Position Level: Technical Support / Tier 1-2 Support

Employment Type:

Full-Time
Position Summary
We are seeking a motivated and technically skilled Desktop Support Technician to provide reliable technical support, troubleshoot hardware and software issues, and assist with daily IT operations across assigned locations.
This position will play an important role in maintaining endpoint stability, resolving user issues, supporting enterprise applications, and ensuring consistent IT service delivery.
The Desktop Support Technician will work closely with the Desktop Support Manager and other IT team members to resolve technical issues, support IT initiatives, maintain accurate documentation, and deliver excellent customer service.
The ideal candidate will possess strong troubleshooting abilities, experience supporting Windows enterprise environments, and the ability to diagnose and resolve technical issues while communicating clearly with end users.
Key Responsibilities
1. Desktop Support & Troubleshooting

• Provide Tier 1 and Tier 2 technical support for Windows workstations, laptops, peripherals, software, and connectivity issues.
• Diagnose and resolve Windows 10/11 operating system, hardware, software, and user access issues.
• Troubleshoot user profiles, application errors, printing issues, performance problems, and workstation connectivity.
• Assist with domain authentication, password issues, account lockouts, and basic Group Policy troubleshooting.
• Use Windows Event Viewer, application logs, and system diagnostic tools to identify and resolve technical issues.
• Troubleshoot VPN connectivity, DNS, DHCP, network adapters, and other endpoint networking issues.
• Support enterprise applications, including contact center software, softphones, authentication platforms, and endpoint security tools.
• Escalate unresolved or high-impact incidents to the Desktop Support Manager or appropriate technical teams.
• Provide clear explanations and guidance to users with varying levels of technical knowledge.

• Perform authorized user and computer administration within Active Directory.
• Assist with account unlocks, password resets, group membership changes, and basic user access requests.
• Manage user and computer objects within authorized permissions.
• Assist with troubleshooting domain connectivity and authentication issues.
• Support Group Policy troubleshooting and approved configuration changes.
• Assist with identity and access management solutions, including Okta and multifactor authentication.
• Ensure account management activities follow established security policies and access controls.

• Utilize endpoint management solutions .
• Perform remote software installation, updates, application removal, and troubleshooting.
• Assist with Windows imaging and deployment processes using technologies such as MDT and Windows Deployment Services (WDS).
• Support Windows operating system upgrades, patching, and endpoint compliance initiatives.
• Perform BIOS, firmware, and driver updates as required.
• Monitor endpoint health and identify systems requiring maintenance or remediation.
• Validate software deployments and document failures, resolutions, and remediation steps.
• Prepare, configure, and deploy workstations, laptops, monitors, printers, and other IT equipment.

• Use Power Shell and command-line tools to perform administrative tasks and collect system information.

• Execute approved scripts for software deployment, system configuration, and maintenance.

• Assist with troubleshooting script execution failures.

• Identify repetitive support tasks that may…