More jobs:
Quality Analyst, Call Center
Job in
Dallas, Dallas County, Texas, 75201, USA
Listing for:
Compri Consulting
Full Time
position
Listed on 2026-11-07
Job specializations:
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, IT QA Tester / Automation, Data Analyst
Job Description & How to Apply Below
Compri is looking for a Quality Call Analyst for our client headquartered in Malvern, Pennsylvania. This is a 6 month contract with possibility for extension. Fully remote.
Responsibilities- Interpret and implement quality assurance standards
- Evaluate the adequacy of quality assurance standards
- Identify training needs and organize training to meet quality standards
- Investigate customer complaints and non-compliance issues
- Document and participate in internal audits
- Develop and implement new quality assurance requirements that meet compliance guidelines
- Analyze QA data and take part in monthly calibration meetings with leadership
- 2 to 4 years of experience in call quality assurance
- Previous call center experience
- Experience with NICE CXone or other call QA software
- Intermediate computer skills, including proficiency in Microsoft Office
This posting is for the Quality Analyst, Call Center role at Compri Consulting, based in United States.
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