Transportation Specialist

Transportation Specialist –
DHL Global Forwarding

Location: Dammam, Saudi Arabia

Join DHL Global Forwarding, the world’s leading freight forwarding specialist, to optimize multimodal logistics and deliver superior customer service.

• Execute customer operations plans to deliver efficient logistics processes.
• Manage and update orders received via the system, including special and non-assigned orders.
• Ensure flow of goods and information across a customer’s global supply chain and resolve order/delivery issues.
• Support the sales team with quotation, exception deal management, historical account overview, billing corrections, and related operations requests.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality, and timelines.
• Promptly respond to customer enquiries, conduct customer visits, and understand customer requirements.
• Track available capacities and ensure optimum utilization as per objectives.
• Resolve operational issues, report to management on events and exceptions as necessary.
• Update systems with latest information on product shortages, expected delivery dates, price changes, etc.
• Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, and evaluate operational efficiency.
• Interact with other logistics operations departments, customer service, and warehouse teams to ensure smooth operations.
• Comply with operating standards and procedures to provide cost‑effective, superior customer service.
• Study and resolve day‑to‑day customer operations issues and execute practices focusing on increasing effectiveness and efficiency.

• Advanced education and work experience in freight forwarding or related logistics functions.
• Minimum 4 years of progressive experience.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management abilities.
• Advanced project and process management skills, with the ability to work independently with limited supervision.

• Competitive salary
• Comprehensive training and development opportunities
• Mentorship from experienced freight forwarding professionals and senior leaders

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.