IoT Engineer

Digital Transformation / Smart City Solutions (Project-Based)

Reports To:

Project Manager – Smart City Project

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Job Purpose:

Provide technical expertise and operational support for Smart City IoT initiatives. The role ensures successful deployment, monitoring, and maintenance of IoT devices and applications, while serving as a liaison between internal teams, vendors, and clients to maintain system reliability and performance.

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Key Responsibilities:

1. IoT System Deployment & Integration

· Assist in the deployment and integration of IoT devices and solutions within the Smart City project.

· Configure, test, and validate IoT devices, gateways, and communication networks.

· Ensure seamless integration with Smart City platforms and applications.

2. Technical Support & Operations

· Provide on-site and remote technical support for deployed IoT systems.

· Monitor system health, diagnose issues, and implement timely solutions.

· Maintain logs and records of incidents, resolutions, and system performance.

· Open and coordinate support tickets with IT, network, and development teams as needed.

· Continuously monitor IoT device performance, connectivity, and data flow.

· Troubleshoot hardware, software, and network issues proactively.

· Collaborate with vendors and internal teams to resolve critical technical issues.

4. Business Analysis & Stakeholder Coordination

· Gather and analyze technical requirements for IoT implementations.

· Assist in translating business needs into technical specifications.

· Coordinate with project stakeholders, vendors, and clients to ensure expectations are met.

5. Reporting & Documentation

· Prepare detailed technical and operational reports.

· Maintain comprehensive documentation of IoT devices, configurations, and troubleshooting steps.

· Contribute to knowledge transfer and internal training materials.

· Identify opportunities to improve IoT system performance, efficiency, and reliability.

· Recommend enhancements or optimizations for Smart City applications.

· Support analytics initiatives related to IoT data, energy efficiency, and smart services.

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Qualifications & Skills:

Education:

· Bachelor’s degree in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related field.

Experience:

· 3–6 years of experience in IoT deployment, technical support, or Smart City projects.

· Hands-on experience with IoT devices, sensors, and networked systems.

· Familiarity with Smart City solutions or urban IoT platforms is preferred.

Technical

Skills:

· Knowledge of IoT protocols (MQTT, Modbus, REST APIs, LoRaWAN).

· Basic understanding of networking, cloud platforms, and database management.

· Experience with ticketing systems (e.g., Jira, Service Now) and monitoring tools (e.g., Nagios, Solar Winds).

· Strong analytical, troubleshooting, and documentation capabilities.

Soft Skills:

· Excellent communication and stakeholder management skills.

· Strong organizational and multitasking abilities.

· Ability to work under pressure and adapt to client environments.

· Collaborative mindset for working with cross-functional teams.

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Employment Type:

IoT Engineer / Technical Support Specialist

Full-Time / On-Site

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