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Technical Support IT Support

Technical support specialist​/non apple products

Job in Dammam, Eastern Province, Saudi Arabia
Listing for: Merge Recruitment Agency
Full Time position
Listed on 2025-12-02
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below
Position: Technical support specialist / non apple products

Analysis of repair operations KPIs.

  • Escalating General Technical Issues (GTI) for technical problems (IMEI writing, software, and Parts Lists issues) when needed to the supplier technical team.
  • Escalating product quality issues to Supplier Technical Support.
  • Providing technical assessments for Technicians and Customer Care teams.
  • Evaluating staff KPIs periodically (monthly, weekly).
  • Implementing operational audits.
  • Setting up and maintaining ESD procedures and conducting periodic audits.
  • Establishing and delivering technical training sessions.
  • Organizing Monthly Technical Quizzes, executing them, and collecting feedback.
  • Downloading the latest technical materials and distributing them to all service center staff.
  • Communicating repair instructions and precautions to relevant team members.
  • Preparing and conducting technical audits.
  • Supporting new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
  • Ensuring the implementation of Service Standard Operating Procedures across all service locations through audits, identifying operational challenges, and reporting findings for corrective actions.
  • Leading weekly and monthly assessments of technical team KPIs, identifying gaps, and recommending improvements.
  • Planning monthly and quarterly training programs to enhance team technical skills and service processes.
  • Developing and implementing vendor technical requirements for Service Authorization and Service Level Agreements to regulate relations with vendors.

    • Language

    Skills:

    • Arabic - Native / Mother Tongue
    • English - Very Good
    Own a Car

    Any

    Have a Driving License

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    Job

    Skills:

    Technical expertise:
    Proven seniority in service repair, including customer management, maintenance, repair management, and KPI development and implementation.

    Strong skills in initiative-taking, problem-solving, communication, and effective teamwork.

    Excellent planning, organizing, analytical, and influencing skills, with strong oral and written communication abilities.

    About The Company

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