Technical Support Specialist

Technical Support Specialist – Smart City Project

Department:
Digital Transformation / Smart City Solutions (Project-Based)

Reports To:

Project Manager – Smart City Project

Provide technical expertise and operational support for Smart City IoT initiatives. The role ensures successful deployment, monitoring, and maintenance of IoT devices and applications, while serving as a liaison between internal teams, vendors, and clients to maintain system reliability and performance.

1. IoT System Deployment & Integration

• Assist in the deployment and integration of IoT devices and solutions within the Smart City project.
• Configure, test, and validate IoT devices, gateways, and communication networks.
• Ensure seamless integration with Smart City platforms and applications.

2. Technical Support & Operations

• Provide on-site and remote technical support for deployed IoT systems.
• Monitor system health, diagnose issues, and implement timely solutions.
• Maintain logs and records of incidents, resolutions, and system performance.
• Open and coordinate support tickets with IT, network, and development teams as needed.
• Continuously monitor IoT device performance, connectivity, and data flow.
• Troubleshoot hardware, software, and network issues proactively.
• Collaborate with vendors and internal teams to resolve critical technical issues.

4. Business Analysis & Stakeholder Coordination

• Gather and analyze technical requirements for IoT implementations.
• Assist in translating business needs into technical specifications.
• Coordinate with project stakeholders, vendors, and clients to ensure expectations are met.

5. Reporting & Documentation

• Prepare detailed technical and operational reports.
• Maintain comprehensive documentation of IoT devices, configurations, and troubleshooting steps.
• Contribute to knowledge transfer and internal training materials.
• Identify opportunities to improve IoT system performance, efficiency, and reliability.
• Recommend enhancements or optimizations for Smart City applications.
• Support analytics initiatives related to IoT data, energy efficiency, and smart services.

Education:

• Bachelor’s degree in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related field.

Experience:

• 3–6 years of experience in IoT deployment, technical support, or Smart City projects.
• Hands‑on experience with IoT devices, sensors, and networked systems.
• Familiarity with Smart City solutions or urban IoT platforms is preferred.

Technical

Skills:

• Knowledge of IoT protocols (MQTT, Modbus, REST APIs, LoRaWAN).
• Basic understanding of networking, cloud platforms, and database management.
• Experience with ticketing systems (e.g., Jira, Service Now) and monitoring tools (e.g., Nagios, Solar Winds).
• Strong analytical, troubleshooting, and documentation capabilities.

Soft Skills:

• Excellent communication and stakeholder management skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and adapt to client environments.
• Collaborative mindset for working with cross‑functional teams.

Employment Type:

IoT Engineer / Technical Support Specialist