CE Technical support specialist

Job in Dammam, Eastern Province, Saudi Arabia

Listing for: Merge Recruitment Agency

Full Time position
Listed on 2026-01-02

Job specializations:

IT/Tech
IT Support, Technical Support

Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR

Responsibilities:

Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repair guidelines.

Deep analysis of operations KPIs.

Escalate product technical issues for technical problems (software, hardware, and parts lists issues) to the vendor technical team when needed.

Escalate product epidemic quality issues to vendor technical support.

Troubleshoot product repair issues.

Evaluate staff KPIs periodically (monthly, weekly).

Implement operational audits.

Ensure implementation of vendor required setup, maintenance, and periodic audits.

Assess team technical capabilities.

Plan, set up, and implement technical training.

Set up monthly technical quizzes, implement them, and provide feedback.

Download the latest technical materials and provide all service centers staff with it.

Communicate repair instructions and precautions to concerned team members.

Prepare and conduct technical audits.

Language Requirements:

Arabic - Native / Mother Tongue
English - Very Good

Own a Car

Any

Have Driving License

Any

Job

Skills:

Any

About The Company: [Company information not provided]

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