Customer Support Executive

Overview

An exciting opportunity has arisen for a Customer Support Executive to join our Fleet Sales department at Mercedes-Benz Dartford, reporting to the Fleet Sales Manager. You’ll help achieve the Fleet Sales business plan by maximising sales of new cars and vans to existing and new customers via telephone, email, and online procurement systems. You’ll act as the main point of contact for designated customers, managing all operational matters from initial enquiry through to vehicle delivery, in line with department procedures.

• Handle enquiries from new and existing customers, ensuring service level agreements are met
• Provide quotations and arrange demonstration vehicles to maximise sales opportunities
• Process orders from point of sale through to delivery, including liaising with approved Body-Builders
• Keep customers informed about product changes, delays, and price updates
• Prepare reports and maintain compliance with company policies and standards
• Deliver an exceptional Mercedes-Benz experience to all customers and suppliers

• Previous Fleet or Corporate Sales Support experience is highly advantageous
• Strong organisational skills and attention to detail under pressure
• Excellent communication and customer service skills
• IT literacy, including Microsoft Word and Excel (Fleet systems experience desirable)
• Ability to prioritise workload and meet tight deadlines
• Proactive mindset with good judgement and decision-making skills

• Location:
  
  Mercedes-Benz and Smart – Dartford, DA1 5FD
• Working Hours:
  
  30 hours per week
• Schedule:
  
  Monday to Friday, 9:00 AM – 3:00 PM

• Competitive salary and benefits package
• 25 days annual leave plus bank holidays (pro-rata for part-time roles)
• Exclusive employee discounts on Mercedes-Benz vehicles, servicing, and accessories
• Long service awards and recognition schemes
• Life insurance and comprehensive employee assistance programme for financial and wellbeing support
• Pension scheme and additional retail/leisure benefits through partner membership programmes
• Cycle to Work scheme
• Extensive professional and personal development opportunities
• An inclusive, supportive, and dynamic work environment that values diversity and teamwork

At Hedin Automotive, we are committed to being an equal opportunity employer. We celebrate diversity and welcome applications from all backgrounds. Employment checks, including work authorisation and address verification, are part of our recruitment process.

If you’re keen to take on a vital customer-facing role with a market-leading automotive group, we encourage a swift application to join our high-performing Mercedes-Benz Dartford team.

To learn more about Hedin Automotive and explore additional career opportunities, please visit Career Opportunities at Hedin Automotive - Hedin Automotive London Ltd.