Account Director – Banking, Financial Services, Insurance; BFSI

Account Director – Banking, Financial Services, Insurance (BFSI)

We’re Concentrix, the global technology and services leader that powers the world’s best brands, today and into the future. We shape new game‑changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

As Account Director
, you will assume full strategic and operational ownership of some of our most significant BFSI client relationships. You will be responsible for ensuring the delivery of exceptional value and outcomes through a combination of high‑performing teams, advanced technology, and tailored consulting solutions. Additionally, you will drive the commercial growth of these relationships across multiple service lines and identify new opportunities for innovation and partnership.

PLEASE NOTE: This is a high‑level individual contributor role with no direct reports.

• Serve as a strategic partner to major clients in the Banking, Financial Services, and Insurance (BFSI) sectors, building trusted relationships at senior executive levels.
• Take full commercial accountability for assigned accounts, with responsibility for driving revenue growth, profitability, and long‑term account development.
• Leverage deep industry experience to understand client challenges and pressures, providing tailored, high‑impact solutions that address their specific needs.
• Guide clients through regulatory, risk, and operational complexities, enabling confident decision‑making in dynamic and highly regulated environments.
• Collaborate cross‑functionally with internal teams to deliver the optimal combination of operational excellence, digital innovation, and strategic thinking.
• Act as a thought leader and strategic challenger, contributing fresh, forward‑thinking perspectives to support clients in their transformation journeys.

• Pipeline Management & Negotiation Skills
  • Effectively build a sustainable pipeline and manage it throughout all stages of the sales process.
  • Demonstrate a consultative selling approach to uncover client challenges and propose solutions.
  • Negotiate contracts using a win‑win approach.
  • Propose game‑changing commercial innovations to drive deals forward.
• Commercial Finance & Analytical Acumen
  • Analyze financial drivers for the client and optimize revenue and margin (price negotiation, contractual clauses, etc.).
  • Understand the financial model behind a solution and its implications for both client and Concentrix.
• Leadership & Collaboration
  • Lead a multi‑functional team to build the best possible solution.
  • Collaborate efficiently in a highly international and diverse environment internally and externally and build meaningful connections.
• Sector & Industry Expertise
  • Efficiently accumulate and develop sector knowledge.
  • Maintain knowledge of industry trends and ability to see the ‘next big thing.’
• Technological Acumen & Digital Literacy
  • Knowledge of recent technologies and ability to implement them for the client’s needs.
  • Knowledge of competitors’ and partners’ technology offers.
  • Ability to present technology‑driven proposals to the client.

• Proven Industry
  
  Experience:
  
  Senior leadership roles within banks, insurers, or financial services firms (e.g., Head of Operations, Head of Fraud, Head of Collections).
• Regulatory Accountability:
  Operated within regulated environments and understand implications under FCA, EU, or equivalent frameworks.
• Operational Scale & Complexity:
  Led large teams and managed complex, high‑impact programs in fast‑paced, real‑world financial services settings.
• Partnership Expertise:
  Built and sustained effective commercial partnerships, particularly within outcome‑based contract models.
• Consultative Sales Acumen:
  Identified client needs and delivered multi‑service, value‑driven solutions through a consultative, problem‑solving approach.
• Transformation Mindset:
  Led change and navigated digital transformation, fluent in emerging technologies (AI, automation, Salesforce, AWS, CCaaS platforms).
• Entrepreneurial Drive:
  Self‑starter, curious, commercially astute, unafraid to challenge…