Telephone Customer Service Advisor

Overview

Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist. You will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth, supporting customers with their enquiry needs and ensuring everyone receives high-quality care from the first interaction.

• Handle incoming general enquiry calls with courtesy, efficiency, and professionalism
• Accurately record, transfer, and follow up on all customer enquiries
• Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information
• Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism

• Natural enthusiasm and courtesy when engaging with customers over the phone
• Strong listening skills and attention to detail when recording information
• Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment
• Enjoy being a brand ambassador and represent Mercedes-Benz
• Confidence to learn and develop new skills such as phone systems and customer database tools
• Passion and commitment for delivering memorable, high-quality customer service

You’ll work a total of 40 hours per week, with shifts designed to support work-life balance and team collaboration. Shifts include:

• Monday to Friday: 8:00am – 5:00pm, 9:00am – 6:00pm, or 9:30am – 6:30pm
• Saturday: 8:00am – 5:00pm, on a rota basis (approximately 1 in every 6 Saturdays)
• Sunday: 10:00am – 4:00pm (support may be requested occasionally)

£25,396.80 plus up to £5,000 bonus OTE. Your exact shift will be confirmed in advance and may rotate to support team needs. We aim to provide a supportive environment with fair rota planning so you’ll always know your schedule ahead of time.

• Attractive salary and benefits package
• 25 days of annual leave, in addition to standard UK bank holidays
• Significant employee discounts on Mercedes-Benz vehicles and services
• Life insurance coverage
• Participation in our pension scheme
• Access to various employee discount schemes
• Discount programs for health and wellbeing
• Ongoing personal development and training opportunities
• An inclusive workplace culture that encourages growth and development

Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check.

Find out more about our company and values at