Operations Manager

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• Drive technical compliance within the engineering team
• Drive Health & Safety Compliance
• Drive the engineering team to complete works to a high standard with SLA
• Assess engineer competencies and train engineers for any skills gaps
• Carry out audits and reports on engineer performance
• Compile engineer performance and utilisation reports for SLT reporting
• Be out on-site meeting and supporting engineers throughout the week
• Work alongside key stakeholders on contract operation

• Internal & external senior stakeholders, including External technical Operations Managers, Internal Office staff, Internal Account Managers, Internal Operations Directors, Internal Account Directors, Internal Senior Operations Manager

• Carry out other duties consistent with the post-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals
• Participate on the out of hours call out rota when it is your turn to do so defined by the current rota schedule
• Comply with all company policy and procedures, legislation and regulatory requirements

• Shows commitment to and upholds Bellrock ethics and values
• Has clear understanding of technical statutory compliance
• Demonstrates ability to develop & implement processes
• Supports and contributes to continuous improvement across the contracts
• Reliable – good time keeping and dependable
• Good and sound knowledge of regulatory requirements and safety standards related to gas operations
• The ability to manage a team of engineers and supervisors, including investigation meetings and conflict resolution
• Teamwork – able to work independently and as part of a team, helping other team members if needed
• Attention to detail – job requires being accurate in interpreting and communicating commercial details. Accurate data input requirements on internal and external work management systems. Good level of commercial and financial acumen.
• Good Time Management skills – able to prioritise work effectively and meet deadlines and targets.

• Previous experience within the FM/Building Services sector.
• Previous experience with Concerto or other CAFM packages.
• Competent in the use of Microsoft Office package products.
• Health & Safety awareness.

• Trade Qualifications (preferably Gas & A/C)
• A proven track record in the FM industry
• Health & Safety IOSH training
• Supervisor or manager Training/experience
• Dealing with investigations and conflict management
• A good understanding of SFG
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• Able to lead a team of engineers and supervisors.
• Builds good working relationship with internal teams and external service providers.
• High level of Health & Safety awareness and the drive to enforce this to your team.
• Prioritises own workload.
• Experienced in using CAFM systems.
• Understanding of Statutory Requirements.
• Sound technical knowledge.
• IT and Data analysis skills.
• Ability to understand, implement and challenge.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Management and Engineering
Industries:
Facilities Services