Learning & Development Manager

About the Role

We are looking for an experienced Talent Manager and Brand Ambassador with proven experience in mentoring, coaching, development, performance management, succession planning, programme design and facilitation.

You will be simply putting our people first, a key partner and driver for performance and engagement across all parts of our business. In this role, you will be responsible for reviewing our training needs to identify opportunities for alignment and ensuring best practice is shared and created. You will develop and manage our learning platform enriched with content to support learning and provide quality, in-depth and consistent learning experience for our people.

This will reflect in our interactions with our customers, whilst also growing our business and enhancing performance and engagement.

This role reports to our Chief People Officer.

Back in 2000, Ashley and Susan King had a vision: to make moving homes simpler and less stressful. What started as a small corporate panel manager for estate agents quickly grew into something much bigger. By 2009, we shifted our focus to the independent estate agency and mortgage broking market – and that’s when Simply Conveyancing Property Lawyers was born.

From the early days, we’ve never stopped innovating. Today, we’re proud to be the highest-rated residential conveyancing law firm on Feefo and Trustpilot. Our team of over 100 dedicated professionals, based across the UK, works to make every home move as smooth as possible.

Innovation is in our DNA – we’ve made legal history as the first property law firm in the UK to integrate Alexa into our systems. This means our clients can get real‑time updates, guidance on paperwork, and answers about the conveyancing process – all with a simple voice command. It’s just one of the various ways we keep our clients informed and in control.

At the heart of everything we do is our culture of Customer Excellence. We don’t just aim to meet expectations – we strive to exceed them. By keeping communication clear and proactive between clients, estate agents, and lawyers, we remove the confusion and frustration that often comes with moving home. Because for us, it’s not just about transactions – it’s about people, trust, and making life easier.

Our mission at Simply is simply: to deliver exceptional conveyancing services driven by a trusted team of property experts who care about giving our customers a stress‑free experience and peace of mind.

We raise the bar by striving for excellence every day – showing up as our best selves, taking pride in our work, and embracing feedback as a chance to improve. We delight our customers by putting them at the heart of everything we do, listening carefully, communicating clearly, and delivering solutions that make their experience simple and rewarding.

At the same time, we grow together by learning, sharing, and supporting one another to achieve more. And above all, we make a difference – building strong relationships, caring for our colleagues and communities, and creating a positive impact through collaboration, empathy, and innovation.

• Define the Talent Management priorities and align with our Business Strategy and needs
• Partner with our Business Leaders to identify opportunities and deliver training solutions to drive positive performance and behaviours that reinforce our organisational values
• Establish a framework to measure learning effectiveness, including a dashboard to leverage data for informed decision‑making and performance improvement
• Manage our learning platform and align on content best suited to the needs of the organisation and adopt digital learning tools and channels, including e‑learning and virtual classrooms
• Lead the Performance Management process, by implementing goal setting, mid‑year and year‑end reviews, while providing the necessary tools to facilitate and ensure quality and meaningful discussions
• Develop, mentor and coach leaders and teams and identify a suite of internal and external coaches/mentors
• Conduct regular skill gap analysis and together with our business partners, identify key Talent, critical…