Account Manager

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Account Manager

General Sales Full Time Independence, OH, US 1 Attachments

4 days ago Requisition

Job Title:

Account Manager, Mulch Midwest

Primary

Location:

Remote

Status:

Full Time, Exempt

Position Summary:

The Account Manager is accountable for developing strong customer relationships, driving profitable revenue growth, identifying new business opportunities, and ensuring customer needs are effectively aligned with Chroma Scape's manufacturing, technical, and operational capabilities.

Essential Role Responsibilities & Functions:

Customer Relationship Management

• Build and maintain strong, long-term relationships with assigned customers through regular communication and in-person engagement.
• Serve as the primary commercial contact in assigned market ensuring timely communication, issue resolution, and alignment between customer expectations and Chroma Scape's operational and technical capabilities.
• Develop a thorough understanding of each customer's business objectives, and challenges to identify opportunities that strengthen the partnership.
• Lead customer business reviews and strategic discussions to evaluate performance, address concerns, and identify opportunities for continuous improvement.
• Promote, attend and support trade shows designed to strengthen customer relationships.
• Own the commercial performance of assigned accounts, including revenue growth, margin performance, customer retention, and achievement of established sales objectives.
• Identify opportunities to expand existing business through new products, applications, market opportunities, and additional service offerings.
• Prepare and deliver customer presentations, proposals, quotations, and commercial recommendations that support business development initiatives.
• Develop and implement account strategies that align customer objectives with Chroma Scape's products, services, and operational capabilities.
• Consult with business unit leader and negotiate pricing, contracts, renewals, and commercial terms while balancing customer relationships with company objectives.
• Collaborate with technical, marketing, customer service, and operations teams to execute customer strategies and resolve commercial issues.
• Demonstrate product performance in comparison to competitive products.

Market Analysis & Reporting

• Monitor customer performance, industry trends, and competitive activity to identify risks and opportunities.
• Maintain accurate sales forecasts, customer activity, pipeline information, and customer records to support business planning and leadership reporting.
• Travel regularly to customer locations to strengthen relationships and support ongoing business activities.
• Perform other duties as assigned.

Education & Experience

• Bachelor's degree in business, Marketing, Chemistry, Engineering, or a related field preferred.
• Master's degree or other advanced education is a plus.
• Three to five years of progressive experience in B2B account management, Sales, client success or relationship management within manufacturing or industrial markets.
• Experience in the wood products, or color-enhanced mulch industry preferred. Candidate should possess a strong understanding of wood processing operations and equipment, including screening, coloring, and material handling systems.
• Demonstrated success managing strategic customer relationships, negotiating commercial agreements, and driving profitable growth.
• Strong commercial and business acumen with the ability to balance customer needs and company objectives.
• Ability to build credibility and develop long-term relationships with customers at multiple organizational levels.
• Excellent negotiation, communication, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to understand technical products and communicate complex information effectively.
• Ability to manage multiple accounts, priorities, projects, and deadlines.
• Strong organizational and time management skills.
• Self-directed with the ability to work independently while collaborating effectively across functions.
• Demonstrates sound judgment, professionalism, and customer focus.
• Financial acumen with the ability to understand pricing, contracts, revenue and profitability.

Systems & Tools (Certifications, Licenses, Software Programs)

• Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• ERP and sales reporting…