Customer Experience Manager

Mad Fit Method is a fitness, nutrition, and wellness company focused on helping individuals build sustainable, healthier lifestyles through personalized coaching, education, and structured programs.

Our approach combines fitness, nutrition, and lifestyle guidance with an emphasis on individualized support, consistency, and long-term results. We strive to create an elevated, supportive client experience while making health and wellness more approachable and sustainable.

The Client Experience Coordinator is responsible for supporting the day-to-day client journey at Mad Fit Method. This individual will serve as a primary point of contact for clients, helping coordinate onboarding, communication, scheduling, and ongoing client support.

The ideal candidate is highly organized, personable, detail-oriented, and capable of managing multiple responsibilities while maintaining a professional and welcoming environment.

• Coordinate onboarding for new clients, including welcome communications, forms, and program instructions.
• Respond to client inquiries through email, messaging platforms, and other communication channels.
• Manage appointment scheduling, confirmations, and follow-ups.
• Maintain accurate client records, memberships, and program information.
• Monitor client engagement and identify opportunities to improve retention.
• Assist with payment reminders, renewals, and administrative coordination.
• Support the organization of workshops, events, and new program launches.
• Help maintain internal systems, procedures, and client communication standards.

• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Customer service, administrative, or client relations experience preferred.
• Comfortable using Google Workspace, spreadsheets, and digital platforms.
• Ability to work independently and manage multiple priorities.
• Interest or familiarity with fitness, nutrition, and wellness is a plus.
• Professionalism, discretion, and attention to detail.

Someone who takes pride in creating positive client relationships, maintaining organized systems, and contributing to the growth of a developing fitness and wellness company.

This position offers an opportunity to grow alongside Mad Fit Method as the company expands its services, programs, and client community.