Care Navigator

We are looking for a motivated and compassionate Care Navigator tojoin our reception team with a working pattern of 31 hours over four days Tuesdayto Friday, with flexibility to cover shifts, for sickness or annual leave. Customer service and attention to detail skills are essential, as is the ability to learn and solve problems. Ideal candidate will be computer literate and be able to multi task within a busy environment.

This is a fantastic opportunity for you to work at a high performance GP surgery. Balmoral Surgery is a friendly place to work. We trainand support our staff and help them develop their full potential.

The hours of the role are;

Tuesday - 8.30am - 12pm & 12.30 - 6.30pm

Thursday - 8.30am - 12.30pm & 1- 4.30pm

Friday - 8.30am - 1pm & 1.30pm - 6.30pm

Total: 31 hours

Previous applicants need not apply.

AtBalmoral Surgery, the Care Navigators are responsible for

Receiving,assisting, and directing patients (care navigation) to access the appropriate service or healthcare professional in a courteous, efficient, and effective way

Ensuring confidentiality is maintained at all times

Booking appointments for patients

Completing an online consultation request for patients who are unable to do so themselves

Processing repeat prescriptions

Booking home visits

Taking messages from patients

Liaising with other health professionals on behalf of patients

Understanding and carrying out procedures that have to be undertaken in emergency situations.

Ensuring accurate recording of any money transactions including the giving and receiving of receipts.

Ensuring you keep up to date with all Practice protocols and attend both in-house and external training courses as suggested by your Manager.

Usethe computer software programmes appropriately for the benefit of provision ofpatient care.

Ensuring you are able to use the computer to a standard enabling you to perform necessary tasks.

Registering new patients onto the system

Attending team training events as part of ongoing development and training

Balmoral Surgery in located in Walmer, very close to the beach. The practice has 11,600 patients. We have 5 GP Partners, 4 Salaried GPs, 1 Paramedic, 1 Advanced Clinical Practitioner, 3 Practice Nurses, 3 Health Care Assistants and a brilliant administrative team.

AtBalmoral Surgery, the Care Navigators are responsible for

Receiving,assisting, and directing patients (care navigation) to access the appropriate service or healthcare professional in a courteous, efficient, and effective way

Ensuring confidentiality is maintained at all times

Booking appointments for patients

Completing an online consultation request for patients who are unable to do so themselves

Processing repeat prescriptions

Booking home visits

Taking messages from patients

Liaising with other health professionals on behalf of patients

Understanding and carrying out procedures that have to be undertaken in emergency situations.

Ensuring accurate recording of any money transactions including the giving and receiving of receipts.

Ensuring you keep up to date with all Practice protocols and attend both in-house and external training courses as suggested by your Manager.

Usethe computer software programmes appropriately for the benefit of provision ofpatient care.

Ensuring you are able to use the computer to a standard enabling you to perform necessary tasks.

Registering new patients onto the system

Attending team training events as part of ongoing development and training

• Currently working in a customer service based role
• At least 2 years experience in a customer service based role and/or working as part of a team within a very busy and, at times pressurised, office environment.
• Initiative, empathy, good written and verbal communication skills, resilience, confidentiality and common sense are essential as you will be dealing with sensitive confidential information on a daily basis.