Client Support Staff

Who We Are

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

THE SALVATION ARMY
North and Central Illinois Division

Job Description

• JOB TITLE:
  
  Client Support Staff
• LOCATION/DEPT:
  Decatur, IL
• REPORTS TO:
  
  Shelter Operations Manager
• PEOPLE MANAGER:
  No
• FLSA CATEGORY:
  Non-Exempt, Hourly
• PAY GRADE: 202
• PAY RATE: $16.30 - $17.00 Hourly

Who We Are

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

Job Summary

Provide direct support and supervision for clients in a residential or shelter setting by maintaining a safe, secure, and welcoming environment. Conduct client intake, eligibility assessments, program orientations, and maintain accurate documentation in HMIS and other required records. Enforce program policies, de-escalate conflicts, coordinate crisis response and community referrals, assist with meal service, and ensure facility cleanliness and safety while collaborating with staff to support daily operations and client success.

Essential Duties And Responsibilities

• Provide a safe and secure environment for clients to include contacting emergency responders or crisis intervention personnel as needed.
• Provide clients with referrals and information of community programs as needed.
• Enforce program guidelines, policies and procedures.
• De-escalate situations and provide conflict resolution techniques as needed.
• Determine client eligibility.
• Conduct an initial intake and program orientation for new clients.
• Record data into the HMIS system.
• Maintain daily log, forms and paperwork as required.
• Prepare and serve meals to clients as program dictates.
• Ensure the facility is clean and sanitary at the end of a shift.
• In coordination with the security company, monitor the perimeter of the facility to ensure a safe and clean environment.
• Remain on duty if there is a problem with the relieving shift until another staff member arrives.
• Attend staff meetings as scheduled.

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

High School Diploma or equivalent. Significant experience may be considered in lieu of. Associate’s degree in human services, Social Work, Psychology, Criminal Justice, or a related field preferred.

Experience

• One to three years of experience working in a shelter, residential program, behavioral health, social services, crisis intervention, customer service, or a related human services environment preferred.
• Experi…