Family Engagement Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Engagement Specialist

Program Allocation Full Time MHP - High School 2965 N. Main St., Decatur, Decatur, IL, US

2 days ago Requisition

Salary Range: $18.00 To $23.00 Hourly

Now Hiring

Family Engagement Specialist

Youth and Family Support Services, Full-Time, Non-Exempt, In-Person, Community-Based

Location

Decatur, IL, with regular travel throughout Macon, Piatt, DeWitt, Moultrie, and Shelby Counties

Position Type

Full-Time, Non-Exempt

Work Setting

In-person; community-based

Schedule

Full-time, Monday-Friday, 8:00 a.m. – 5:00 p.m. | Every other Friday off (paid wellness day)

Pay

$18.00/hour – High school diploma or GED, increasing to $23.00/hour upon earning the Certified Recovery Support Specialist (CRSS) credential

$23.00/hour – Candidates who already hold the CRSS credential

About the Role

Has your own journey - through recovery, or as a caregiver of a child with behavioral health needs - given you a passion for supporting other families? Heritage is looking for a Family Engagement Specialist to join our Youth and Family Support Services team. In this role, your lived experience becomes a strength that helps families feel understood, supported, and empowered.

You'll partner with caregivers and youth to identify needs, strengthen family relationships, build natural supports, navigate complex systems, and connect to community resources. Services are provided in homes, schools, community agencies, and Heritage locations.

What You'll Do

• Help families identify needs - such as health care access, safety, housing, transportation, education, and financial stability - and connect them to the right resources
• Provide resource navigation and community support in homes, schools, agencies, and community settings
• Strengthen supportive family relationships and help youth and caregivers build lasting natural supports
• Guide families through behavioral health, juvenile justice, education, health care, and other systems
• Offer practical strategies, coaching, advocacy, and ongoing support based on each family's goals and strengths
• Coordinate with Heritage team members and community partners for consistent, family-centered care
• Document services accurately and on time in the electronic health record

What You Bring

Required

• High school diploma or GED
• Minimum 21 years of age
• Personal lived experience with mental health and/or substance use recovery, or experience as a caregiver of a child with significant support needs (behavioral health needs preferred)
• Willingness to obtain the Certified Recovery Support Specialist (CRSS) credential within 18 months of hire (if not already certified)
• Valid driver's license, reliable transportation, and proof of current auto insurance

Preferred

• Current CRSS credential
• Experience supporting youth and families in behavioral health, juvenile justice, education, child welfare, or community-based settings
• Knowledge of local resources in Macon, Piatt, DeWitt, Moultrie, and Shelby Counties

Skills That Will Help You Succeed

• Strong interpersonal, verbal, and written communication skills
• A family-driven, strengths-based, trauma-informed approach
• Ability to build trust while maintaining professional boundaries and confidentiality
• Ability to work independently and as part of a team
• Strong organization, problem-solving, and attention to detail
• Comfort with electronic health records, Microsoft Word, Excel, and email
• Ability to stay calm and follow safety procedures in urgent situations

What Success Looks Like

• Families feel engaged and make meaningful progress toward their goals
• Families are connected to resources and grow more confident navigating the systems in their…