Process Intelligence Intern, Distribution

The JM Family College Internship program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.

The ideal candidate will be available to work full time during the Summer Internship Program ( May 24 – July 30, 2027 ).Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture including our core values:
Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As part of the Distribution team, the Process Intelligence Intern will help improve operational efficiency, knowledge management, and AI adoption by ensuring business processes are accurately documented and accessible. Their work validating SET Brain and maintaining onboarding resources will strengthen associate training, accelerate knowledge transfer, and improve the accuracy and effectiveness of AI-enabled tools. Additionally, their process analysis and improvement recommendations will support the organization's goals of operational excellence, continuous improvement, and leveraging technology to enhance productivity.

Distribution-Specific Responsibilities:

Maintain and improve operational knowledge resources by updating SOPs, onboarding materials, and process documentation across Allocation, Disruption Monitoring, and Distribution Operations.

Validate and enhance AI-enabled knowledge tools, including testing SET Brain responses for accuracy, identifying gaps, and recommending improvements to support associate onboarding and self-service learning.

Analyze operational processes and data to identify opportunities for streamlining workflows, reducing manual effort, and improving efficiency through analytics, automation, and AI.Additional

General Responsibilities:

Assisting with daily operations and tasks specific to the role.

Contributing to ongoing projects and supporting team efforts.

Performing research or data analysis as needed.

Completing assignments and reporting on progress.

Qualifications:

This is a full-time position.

The ideal candidate will be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in:
Business Administration, Supply Chain Management, Operations Management, AI/Machine Learning, Business/Data Analytics, or Industrial Engineering/Process Improvement.

Candidates in related fields will also be considered. Must have completed at least one semester of coursework.

Preferred qualifications for this role:

Strong attention to detail and organizational skills, with the ability to manage multiple priorities while ensuring accuracy in documentation, testing, and process validation.

Strong analytical and problem-solving skills with the ability to identify process improvement and operational efficiency opportunities.

Proficiency in Microsoft Excel and Microsoft 365 tools (Teams, SharePoint, Power BI, Copilot, etc.) for data analysis, reporting, documentation, and collaboration.

Excellent written and verbal communication skills, including the ability to create clear process documentation, SOPs, job aids, and onboarding materials.

Interest in AI, automation, and knowledge management, with the ability to evaluate AI-generated content for accuracy, consistency, and business…